Members-only rates
3.5 / 5 Good

Clarion Pointe Downtown

Clarion Pointe Downtown
Clarion Pointe Downtown – Syracuse, NY
Clarion Pointe Downtown – Syracuse, NY
Check in 2:00 PM
Check out 11:00 AM

About Clarion Pointe Downtown

The Clarion Pointe Syracuse Downtown is located with easy access to Interstate 81 and Interstate 690, and just two miles from Syracuse University. Popular attractions, including the Carousel Center and Carrier Dome, are less than three miles away. The Oncenter Complex is one-half mile from this Syracuse, NY hotel. The Syracuse Hancock International Airport is only minutes away. Visitors can enjoy shopping at nearby Shoppingtown Mall. The hotel is also close to the Rosamond Gifford Zoo at Burnet Park and the Everson Museum of Art. Several restaurants and cocktail lounges are in the area. Guests at this Syracuse, NY hotel are invited to enjoy many fine amenities, including a free breakfast, free coffee and free parking. For business travelers, Clarion Pointe Syracuse Downtown provides free high-speed Internet access, copy and fax services and competitive corporate rates. Free use of the computer with high-speed Internet access and printer is also available for guest use. All spacious guest rooms include microwaves, refrigerators, hair dryers, safes, cable television and free wireless high-speed Internet access. Some rooms also come with irons and ironing boards. In addition to standard rooms, nonsmoking rooms are offered.

Amenities

  • 24-hour front desk
  • Meeting space
  • Fitness center
  • On-site dining
  • Bar / lounge
  • Café / coffee shop
  • Business center
  • Express check-in / check-out
  • Dry cleaning
  • Self-service laundry
  • Full kitchen / kitchenette
  • In-room refrigerator
  • In-room microwave
  • Spa / sauna
  • Family friendly
  • Wheelchair accessible
  • Smoke-free property
  • Air conditioning
  • Elevator
  • In-room safe
  • EV charging

Reviews

3.5 / 5
Good 1164 reviews
  • Engine customer Aug 2026

    Clean rooms and good breakfast

  • Engine customer Aug 2026

    The exterior looked worn, and guests had to be buzzed in through the front entrance. The lobby had an unpleasant odor, and the property overall appeared very old and in need of significant maintenance. There were even sections of the ceiling that were missing, which did not inspire confidence in the property’s upkeep. Our room appeared to be clean, but it had a noticeable odor that made it feel unpleasant to stay in. Although housekeeping seemed to have done their job, the smell detracted from the overall experience. The staff were pleasant and courteous, but friendly service alone does not make this a five-star experience. We were so uncomfortable with the condition of the hotel that we chose not to stay for breakfast. We booked this hotel because it seemed like a great deal close to our concert venue, but we left feeling that the listing did not accurately reflect the property. Unfortunately, we would not stay here again.

  • Engine customer Aug 2026

    I would not recommend this hotel. We found what appeared to be a bed bug in our room and immediately took it to the front desk. What was most concerning was that the staff didn’t seem surprised or alarmed when we showed it to them. Their reaction made it seem as though this may not have been the first time they had encountered this issue. Overall, it was a very disappointing experience, and I would not stay here again.

  • Engine customer Aug 2026

    Rooms were not very clean. Our door key fob was broke. Which made it almost impossible to get into the room. There was such a large gap intern the door and the door frame that you could basically see outside.

  • Engine customer Aug 2026

    Room was clean, the staff was friendly location was great. Parking lot was small but we were able to find a spot

  • Engine customer Aug 2026

    The property and the rooms were not thoroughly clean. When we entered the room, I smelled mildew. The curtains were dusty and old. The outside of the rooms and property were not thoroughly clean either. I stayed at this establishment because I attended a concert, went to the concert, came back, and there was no where to park! I had to double park and tell the hotel staff in order not to get towed! They knew and offered no alternative. Overall, terrible experience. I give this place two thumbs down. Don’t stay at this place!!

  • Engine customer Aug 2026

    The room had cockroaches, the bedsheets and towels were dirty, and they didn’t even have extras to give us. They are giving us not an ounce of compensation for this room. We paid over $500 for the night and it was absolutely filthy.

  • Engine customer Jul 2026

    X

  • Engine customer Jul 2026

    Clean rooms

  • Engine customer Jul 2026

    The staff was very kind, but our TV did not work and there was no shampoo.

  • Engine customer Jul 2026

    (2) The smoke alarm in the bedroom also needed to be tightened more securely to the ceiling. (3) The instructions that show how to unlock the room's entrance door using the key card need to be more precise.

  • Engine customer Jul 2026

    Common areas like the elevator and walkways to the rooms (they are outside) were very dirty. Same empty pizza box was outside of a room for 4 days. Rooms themselves were OK, not great. Was booked for 5 nights. Asked to have the room cleaned, bed made, clean towells...twice. Never got done. AC unit was very loud. Would not stay here again.

  • Engine customer Jul 2026

    Proximity to the area's attraction is very good. I return because the accommodations & breakfast are on point.

  • Engine customer Jul 2026

    The location was convenient but not in a great neighborhood. Would not feel safe walking around it at night. The hotel looked OK at first but the elevator was dirty as were the hallways. Room itself was OK however, I booked a 5 night stay and asked twice for housekeeping to clean the room and provide fresh towels. It never happened. Would not stay here again.

  • Engine customer Jul 2026

    I think milly the hostess was professional, but the shades were dirty, our outside view was covered up by a big spider web, not one time did housekeeping offer any towels or to even take our garbage or clean up the room, we stayed 4 nights, the hallways and steps were dirty, so it wasn’t a good stay, but the location was good.

  • Engine customer Jul 2026

    WiFi was spotty.

  • Engine customer Jul 2026

    Unclean. Terrible area. People standing in the parking lot all hours of the night, curtains didn’t close, door loose. Just NO.

  • Engine customer Jul 2026

    Walking distance to some nice places downtown, weight room was nice.

  • Engine customer Jul 2026

    Milly, the receptionist was excellent and welcoming

  • Engine customer Jul 2026

    It is a bit down trodden, but in balance was quite clean.

Frequently asked questions about Clarion Pointe Downtown

Does Clarion Pointe Downtown have free Wi-Fi?
Yes, Clarion Pointe Downtown offers free Wi-Fi for all guests.
Does Clarion Pointe Downtown offer parking?
Yes, Clarion Pointe Downtown offers free parking on-site.
Does Clarion Pointe Downtown have meeting spaces, conference centers, or conference rooms?
Yes. Clarion Pointe Downtown offers meeting spaces for business and group use.
Does Clarion Pointe Downtown have a fitness center?
Yes, Clarion Pointe Downtown features an on-site fitness center for guests. Additional wellness amenities include spa.
Where is Clarion Pointe Downtown located, and how walkable is the area?
Clarion Pointe Downtown is located at 454 James Street, Syracuse, NY 13203. With a Walk Score of 88, the area is rated Very Walkable. Most errands can be completed on foot, with public transit and rideshare easily accessible.

What's nearby

Map of points of interest near Clarion Pointe Downtown
  • Syracuse University 1.3 mi
  • Syracuse Airport 4.3 mi
  • Syracuse Hancock International Airport 4.5 mi
  • upstate New York 8.3 mi

Why no public rates?

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