Candlewood Suites Tacoma Mall by IHG

Great stay

I really enjoyed my stay. The room was clean and comfortable, the staff was pleasant, and the overall atmospher was relaxing. Thank you for making my stay enjoyable!

clean room . excellent staff

N/a

It was good for what it was

They had a nice smash burger and wings restaurant on site. They also have an arcade and mini golf on site. It was nice for our family.

I didn’t The staff

Bad

The place was good very nice and clean. But the bed when we pulled it out the sofa mattress it was all stained. Very nasty looking. Honestly didn’t want to look at the actual bed after that cuz then it would have really ruined the trip if it was not good……our fridge was broken and we told the staff and they came and fixed it so that was awesome!!! Really helpful …..last thing I’m kind of sour about is the breakfast we only like to travel in hotels that have the breakfast included cuz hotels are spendy as is…but this one had like an extra “rate” which I don’t even remember be told there was 2 rates. So I feel like I got swindeld on this one.

The staff front desk and manger of the front was kind friendly and helpful Very considerate. The housekeeping manager I assume knocked on the door after our late check in asking to check our room for cleaning. I explained we already unpacked. So it doesn't make sense. He seemed ok and accepted my decline. But it was weird, he also came to the door right after my husband left to finish getting somethings from the car. So the timing was weird when I was alone with the kids

The room smelled like smoke so much that I went to the local WalMart and purchased plug in fresheners. When entering and leaving the hotel, it smelled out garbage. I requested additional towels(the room only had 2 bath towel, 2 washcloths, and 2 hand towels at check in) as two of us were staying for 3 nights and did not receive them.

We were initially a little confused as to where the entrance was, but found out Candlewood Suite and Holiday Inn shared the same entrance. Check in was straightforward. The room we got had a small kitchen (stove, microwave, sink, dishwasher, fridge, even a toaster), which was so useful. It was clean overall, but we did find strands of hair on the bedding and towels. Other than that, the sound proofing was very bad, but we were tired enough to sleep through the noise from outside.

Staff was great. Unfortunately the room was SO loud…. It’s not a good sign when the room comes with earplugs.. and unfortunately they were no matched for the very loud mechanical elevator noise. It was a very poor night sleep.

Excellent

Front desk staff are all wonderful

Very good

bad toilet flushing and not good water heating source kept getting cold throughout my shower

I needed a quiet night off, and I definitely found the peace and downtime I was looking for here.

Enjoyed my stay, would choose again.

The floors were extremely dirty, after walking barefoot for just a few hours, the bottoms of our feet were black. On top of that, the room was absolutely not kid-safe. My kids kept bumping into side tables and coffee tables, the large industrial-style doors could have seriously injured, or could have chopped my 1-year-old’s fingers off, and there were sharp kitchen knives mixed in with the silverware in a pullout drawer that was easily accessible to children. Overall, it was an absolute nightmare.