Candlewood Suites Tacoma Mall by IHG

We were initially a little confused as to where the entrance was, but found out Candlewood Suite and Holiday Inn shared the same entrance. Check in was straightforward. The room we got had a small kitchen (stove, microwave, sink, dishwasher, fridge, even a toaster), which was so useful. It was clean overall, but we did find strands of hair on the bedding and towels. Other than that, the sound proofing was very bad, but we were tired enough to sleep through the noise from outside.

Staff was great. Unfortunately the room was SO loud…. It’s not a good sign when the room comes with earplugs.. and unfortunately they were no matched for the very loud mechanical elevator noise. It was a very poor night sleep.

Excellent

Front desk staff are all wonderful

Very good

bad toilet flushing and not good water heating source kept getting cold throughout my shower

I needed a quiet night off, and I definitely found the peace and downtime I was looking for here.

Enjoyed my stay, would choose again.

The floors were extremely dirty, after walking barefoot for just a few hours, the bottoms of our feet were black. On top of that, the room was absolutely not kid-safe. My kids kept bumping into side tables and coffee tables, the large industrial-style doors could have seriously injured, or could have chopped my 1-year-old’s fingers off, and there were sharp kitchen knives mixed in with the silverware in a pullout drawer that was easily accessible to children. Overall, it was an absolute nightmare.

Super easy to get too Nothing

Dennys is very close.

Pet area was only accessible from the interior first floor.

Check in was at 3, we finally got keys a little before 4, after the staff said give us a few minutes to make sure the room was clean. Went to the room and someone else was still in it. Went back downstairs and told them. They provided new keys, went up and discovered the room was dirty. They did send someone up to clean the room. I did not feel safe at this location. I will not stay here again.

Room was very clean and had everything we needed.

Everything was good except pool was cold and hot tub was dirty.

Great

It was great

The suite was awesome The pool was cold and the hot tub wasn’t hot it was also cold

A clean room environment and prompt response.

The property was pretty great. They are pet friendly and have signs notifying you have your pet roomate in your room for awareness. Staff was very friendly and helpful with all my questions. The room was great but next time I'll ask for a view haha and when i required room service it was done when asked and couldn't be more happy with them! The bar was great and also had a great burger place attatched to the hotel that was awesome and would forsure come back for it !! The staff at the bar were so cool from when i got to the hotel to when i left couldn't have asked for better service 10/10.