DoubleTree by Hilton Tucson Downtown Convention Center

Superb

NA

Exceptional

Exceptional

Clean room, very comfortable, great location.

Great stay. Super clean and staff was friendly

It was great to be right next to the convention center which is why we were in Tucson. Loved the free cookies/water and the bar to eat/drink at on the premises. The pool was great too! The beds were a little firm, but to each his liking. A little pricy, but not terrible considering it shared a parking lot with the convention center which is why we chose this hotel. Wish parking was included. It’s an extra $26. We did not eat breakfast there so I can’t speak to that.

Superb

Very good

Great location! The rooms are large and beautiful. Plenty of hot water. Easy access. The staff was awesome.

Great place to stay. People at the hotel are very friendly, helpful and professional.

Our stay was excellent. The room was very clean and staff service was thorough, professional and friendly.

Our stay was overnight, but it was good to be centrally located in downtown and near the freeway. We did use the Valet service, and it was as advertised, Valet!

The property was very well maintained, and the staff was very friendly. The check was a bit off as a 4 PM check in is a bit late when you have other items to care and early check wasn't available.

Breakfast buffet was super reasonable! Go for the breakfast buffet!

Staff was rude upon arrival; when I approached the counter for check-in, the person over the counter said his shift was ending and his colleague would immediately help me. Which I respected and waiting for his colleague for over 10 minutes. His colleague ended up helping a family of 4, skipping me, after I waited patiently. The next staff member who helped me was able to check me in and after I asked if they had any dolly’s to help me carry my belongings, his immediate response was “we don’t keep them on hand.” Meaning do you all not carry any generally?? Our room could have been in better condition. The wall frame was peeling, curtains filled with gnats, fridge was radiating hot waves & made things smelled burnt. Not to mention the towels we had in the restroom already had stains. The restroom door and cabinet had dents and damage as well. If this facility is represented as a “resort,” then act like it. After all the Doubletrees I’ve stayed in, this one was by FAR THE WORST.

Charging for regular parking, rooms need upgrades

Air conditioner was extremely loud - not much sleep for either of us.

Exceptional

Great place to stay. Its very clean and the staff is very attentive.