Extended Stay America Select Suites - Tuscaloosa

n/a

We didn't enjoy our stay. We refused to check in for the return journey to Texas on July 30 - August 1...so we lost our $ for those two nights. The floors, dusty headboards, rusty old refrigerator, noisy and rattling AC unit, need I continue? Please!!!

They Have Excellent service.

The property is filthy. There is always trash at the doors. My room smelled like smoke for days until I sprayed for multiple days to get it out! Stove was rusted and it was nasty.

While there was a kitchenette in the room, there was not a coffee pot or basic utensils available.

It coat way to much for the low grade hotel it is. Price gagged us badly because of concert! And the air aint cold in my room

Everything I liked everything

The office staff at night was rude and unhelpful. She said her knee was injured and she was only doing what she could and if she couldn’t help due to her injury then oh well.

I didn't stay at this facility. I arrived and the rooms wreaked of cigarette smoke. I was unable to stay at this facility due to the overwhelming tobacco smell.

Check out at 11:00. WiFi cut off before 8:00. Door keys didn’t work after 8:00.

Smelled terrible— the whole hotel. I kept using body spray to make it smell better. The fridge was disgusting. Furniture was falling apart. Clientelle was bad. Blanket super thin. I can look past some things but the smell was disgusting.

The beds weren't very comfortable (seemed like a futon mattress on a metal frame with no box spring) the refrigerator looked rusty and looked like someone had tried to paint it in spots, there was no lamp in the room only overhead lighting. It wasn't the worst place I've ever stayed. The young lady at the desk was very professional and helpful. She made the stay nice with her friendliness and willingness to be of assistance. Overall not a terrible place to stay.

Ms. Gina & Ms. Melissa are my FAV. They always make me feel very welcome. Been staying here for a few months now & it's very nice here. To say they keep this Extended Stay well kept is an understatement.

It was not clean my television remote didn't work and the bed was uncomfortable and it smelled like weed in the halls Everything

I have stayed in multiple Extended Stay America places and I was surprised to see that this place had no utensils within the room or utensils to check out for the stay available. When asked about them, they said that I could purchase a set to keep but they had none available for us. This was totally unexpected! This made the kitchen totally unusable for us and we ended up eating outside for all meals. In addition, there were only two sets of towels even though we reserved for three people. We did not request an extra set since it was already very late. The value of this hotel is not good. They need to lower the price much more to meet the lower service and lower product quality for this establishment.

No complaints

Cancel reservation due to rats and still charged my account

I cancel my reservation for both night because the hotel had rats and they still charged me

The smell!

The room setup The tv did not work