SureStay Hotel by Best Western Tuscaloosa Southeast

Would definitely stay here again!

bed was old and horrible.......staff was very corteous.........bathroom was dirty....lot of broken parts within the room....hot water was inop......shower valve was broken......

I did not stay at Sure Stay, the moment I walked up to the doors of the property I knew that I was not going to be able to stay. The rooms were terrible not clean well at all. There was a smell. The furniture was horrible.

Enter this unprofessional establishment at your own risk! I must warn you, it is NOT WORTH A PENNY.

From the outside, this looks like a small, nice enough hotel. As soon as I walked into the lobby, I knew I'd found a hidden gem. The pleasant smell was the first thing I noticed, followed quickly by the charming appearance of the lobby and the breakfast area. The front desk staff was the friendliest I've ever encountered. The cleaning staff were super friendly as well. My room was wonderful - king bed with a living room containing a sofa, coffee table, desk and chair. The hanging bedside lamps were a nice touch. The only negative about the room was the sliding barn-style door on the bathroom, which was an inch or so from the wall and allowed others in the room to see in (and experience any smells). I was staying alone, so this wasn't an issue for me. Overall, I enjoyed a wonderful night's sleep in a excellent hotel. I would definitely stay here again and highly recommend this hotel to my family and friends.

Their cart is the weirdest one I have ever seen with a triangular shape. Also you have only carry luggage and a small carry on.

Staff was great 👍

Property was great! From the outside it doesn’t look like it but the rooms are really nice. I had a slight problem when I first got there on Sunday and Mr. Harris had it fixed Monday morning! Awesome customer service!

So great they allowed my pet. The smell of room was horrible. It was almost like having a mothball shoved up your nose. It was not just the room, it was the whole building. It sucked!. The bed was nothing but springs, it was also horrible. Needs to be replaced. The walls are paper thin. Will not stay there again. We will sleep in our vehicle before stopping there again.

The first time I stayed there my bathroom was covered in hair. Passing through I gave it another try . Sheets were dirty bathroom bath tub was disgusting and room smelled moldy. SUPER cheap stay though.

Just a very nice place to stay

Overall, the room had a odor...I think because of the carpeting.

Check-in staff was very nice and helpful. Parking area was well lit. The bedding was clean and mattress very firm. The bathroom needed cleaning and all the towels and washrags had holes in them.

When we arrived in our room it smelled but once we put the air on it ran for a while the smell went away. The carpet felt nasty when I walked around bare feet.

We liked the atmosphere and comfort of the hotel. Breakfast was good as well.

I feel like they need renovations. The bed was hard. The room was not clean. The shower needs new shower heads. The only thing good thing is the price.

Last but not least the Lazy boy is a nice touch keep up the good work !! Huey

Breakfast was good and the parking did feel safe. The staff was nice and welcoming.

Very good

Poor