Best Western Plus Vancouver Mall Dr. Hotel & Suites

good place to stay

Breakfast is a full on breakfast not continental. Big plus

Dingy, outdated, but it seemed clean. It’s not expensive, maybe you get what you pay for.

Muy bueno

Was so good I booked another room for the Monday after for easier access to airport when leaving vacation

This property is surrounded by trees and beautiful fountains, so sincerely a 10 out of 10 view. It is also surrounded by other businesses that include a childcare center so if you hate kids screaming, keep that in mind. The property was spotless and the staff was so helpful. At one point I lost my refillable water bottle and the staff offered me a cold bottle of water while I was searching. The breakfast staff was all smiles and I even had a nice chat with one lady outside while we both took a smoke break. Wasn’t able to use the pool or hot tub as there were always half a dozen screaming children and that’s just not for me, but I also realize that’s not the property’s fault. Was still a very good experience overall with a really nice staff.

Staff was friendly made check in and check out easy

Staff was helpful and nice!

Ayva is the BEST person in customer service at the front desk. My flight was delayed, and re-arranged the shuttle pick-up for me. Then it was delayed AGAIN--and the amazing shuttle driver waited for me in the hotel pick-up area--because Ayva asked him to! He, was SO pleasant, friendly and polite. Between the two of them, my 16 hours of travel that day ended on a beautiful peaceful, note. Neither one had to go the extra mile--but BOTH of them did and this one old woman from West Virginia is beyond grateful.

Very good

There was very little shower gel in the bathroom.it hardly enough for us three.

Location is excellent. Room was comfortable.

Good

Their fitness centre was in an abysmal state. Treadmill wasn’t working and the cable machine had broken strands that poked me.

Very good

There were other people's hairs on the sheets. I didn't notice until the last day I was there because the extra pillows covered them up.

Superb

Superb

Breakfast ended to early.

The staff were very nice and helpful.