Hilton Waikoloa Village

The resort is BIG. 60 plus acres with 3 different rooming "towers". Dolphin Quest is especially interesting.

Staff were ok, not rude but not exceptionally friendly.

Amazing hotel! Would come back!

great place to stay with family.

Great stay. Beautiful location. Will return.

excellent！！！

Excellent location close to beach, eatery access. Hotel decor is a bit outdated for a 4 star hotel, the room we stayed at was more like a 3 star hotel. Carpet and flooring needs regular cleaning. room is dusty. We stayed at the Makai. Hotel area is huge. If you have mobility issues it may be hard to get around by foot. They do have Tram train to get around hotel.but very slow.

The room was clean and beautiful; however the air conditioning was not working properly. Maintenance came to fix it twice and stated it was fixed but it was not. They even offered to come in again during my last night but I declined because I didn’t want my day to be interrupted again and it seems as though the fixes were not working at all. The temperature in the room was tolerable during the night, so I wasn’t uncomfortably hot. I would recommend and even stay at this hotel again if I ever revisited Kona.

Superb

But the execution has collapsed. We were moved through two rooms in two different towers — Makai and Palace — and the same failures persisted in both: AC that never dropped below 73°F despite being set to 67°F, zero housekeeping across a five-night stay (never disclosed at check-in), and hour-plus waits for towels. In Palace Tower, an unknown oily substance dripped from the bathroom door frame onto us. Maintenance staff were friendly but consistently provided inaccurate information to close the call rather than fix the problem. Two rooms. Two towers. Same issues. These are not isolated incidents — they are property-wide failures. The resort appears to be coasting on a reputation earned 15+ years ago without reinvesting in upkeep. Every amenity — shade, cabanas, services — is an upsell. Staff warmth cannot compensate for infrastructure that simply doesn't work. Extraordinary potential. Inexcusable execution.

The rest of the dining was more difficult with kids options. Room was clean and had an amazing view. Dolfinquest was really reallycfun.

We stayed at the hotel for the first time and our stay was outstanding. You could text the front desk for help and they responded back fast. The tram helps instead of walking. The free shuttle to the nearby shopping centers was very useful. The dolphin show was amazing. The buffet breakfast was great. I highly recommend this place. I would stay there again

They need more trams to get people from point A to point B, you spend a lot of time walking the grounds just trying for to get to the pool area, or the lobby.

We stayed in a suite in the palace tower. There was unsupervised construction happening on our floor for the last 3 days. It was load and completely unsafe. We were traveling with our kids and they left out chain saws, nails everywhere, hammers and tools with no workers actually there. There was no warning signs, the front office didn’t let us know there would be construction, and when I told the front office manager he had no clue about it. Additionally, the put us in the wrong room initially and argued with me until I showed them the confirmation. Our shower clogged and wouldn’t drain, when I called 4+ times they would come and lightly snake it but never fixed same issue everyday. This property is huge and is seriously going downhill. We stayed here last year and were excited to go back but it is not maintained and way understaffed. I would not reccomend staying here but only getting a day pass to go to the lagoon. Also, all coffee shops and stores close at 4, really inconvenient to guests.

We had an incredible time

The brackish lagoon has amazing snorkeling and an awesome waterfall. We saw turtles, a ray, eels, and all the other various reef fish. The main pool is huge. We also enjoyed the food from the lagoon in grill. Nui Italian has great thin crust pizza and salads. Every morning I walked over to Waikoloa Coffee Company and got coffees and tasty breakfast items such as açaí bowls, guava danish, bean and cheese burrito and bagels with cream cheese.

The hotel rooms are a long ways from any food options and lagoon. The resort was not designed very well to make the travel from front lobby to room convenient.

Bonito paisaje, buenas habitaciones. No incluye nada, ni siquiera la sombra, los precios son altos para todo, la piscina para adultos pequeña y encerrada, la playa no es para nadar ni estar, esta llena de piedras, en lugar de eso tienen una laguna con arena pero que en la tarde se eleva el nivel del agua y las sillas quedan en el agua. No tienen gente que ayude con las maletas, tuvimos que caminar largo recorrido arrastrando maletas con adultos mayores y niños. El baño de uno de los dormitorios tenía el desagüe de la ducha tapado, lo arreglaron a la mañana siguiente y nos dieron late check in en compensación. Lo bonito fueron los delfines, los puedes ver cuando quieras.

Our family really loved this hotel. Great time! Loved the luau!

We stayed at the Hilton August 11 - August 16, 2026. Our room was a beautiful ocean view room with a spectacular view. The only problem, the AC never worked properly. And this is during a hot and humid Hawaiian summer with weather reaching upwards of 92 degrees. The first night we made a complaint and the hotel failed to have maintenance check the AC unit. By night 2 and night 3, a technician came and tried to fix it. But ultimately it didn’t work. Night 4, in the evening the hotel offered to switch rooms but we were already settled in late at night. The hotel brought a $20 fan for us to use. Night 5 (last night) same issue, no working AC. It became apparent that the hotel knew the AC unit didn’t work and still rented out the room. Staff was kind BUT they didn’t offer any sufficient compensation for a room costing over $500 a night without a functioning AC unit — a necessity in the summer.