Courtyard by Marriott Providence Warwick

Wonderful staff, decently clean. The hotel could use some maintenance, though.

Exceptional

An older property clean helpful staff but the hot tub was broken overall good for the price

Ver sketchy area

The breakfast bar is a joke. It was usually unmanned.

Internet was 2mbdl, no cell service, no breakfast and front desk wasnt there 24hrs

not much Internet was 2mbdl, no cell service, no breakfast and front desk wasnt there 24hrs

only thing i couldn’t use the door close to my room it wouldnt open had to keep walking to the front to get in other than that no other issues

Parking was good The microwave did not work correctly. The refrigerator did not work at all, the toilet would not flush properly. I was told breakfast was included but all they said I had was a $15 credit and there were 4 of us and each breakfast was $15 so it cost me $45 out of pocket

Shampoo and conditioner were empty.

Poor

The lobby and elevator floors were often wet from guests coming in from the pool, which made the area feel unsafe and uncomfortable. The elevator also had no air conditioning, making it very hot and stuffy. Only two towels were provided in the room, and we had to go to the front desk to request additional towels. More importantly, when we asked for an extra blanket, we were told that none were available because the hotel was fully booked. This was very disappointing. Being fully booked should not mean the hotel cannot provide basic necessities such as an extra blanket when a guest needs one. A hotel should be adequately prepared with sufficient linens and basic supplies for the number of guests it accepts. The front desk staff also had a very unfriendly and unhelpful attitude when responding to our request. Overall, the experience was disappointing. The hotel needs to improve the accuracy of its room descriptions, preparation of basic amenities, cleanliness around the pool area, and especially customer service.

We booked a room with two queens and a pull out couch so we’d have enough places for everyone to sleep but when we got there we were told they had given all those rooms away and we had no choice but to buy a second room. So we did and the second rooms AC didn’t even work. Plus we were told we’d get a discount or rebate when the manager got in the next day and never did. Terrible experience.

Poor

Our key was deactivated halfway through our stay and we needed to wait behind 5 other angry guests to get it resolved because of how understaffed they were. Stay away!

Clean room, thanks

The in room coffee machine didn't work and no coffee in the lobby. Bathroom full of mold including the vent that didn't work. The in room sprinkler room was full of rust. And the furniture looked as if hadn't been dusted in months. We didn't feal safe and only stayed one night. I pre-paid for room for three nights through Exedia, now I have to figure out how to get my money back. With all this being said the staff was great but never a manager around. I am not blaming Exedia, but they need to know

Yes. Shower and sink did not drain and there’s a dog boarding facility next door that kept me up all night

You charged two raters. Still hasn’t been fixed. Double billing equates to fraud. One night is now costing almost $500. So wrong and criminal. At check out, the man at the front desk said it would be handled. It has not.

Ant in room, lots of broken things in the room, dirty wall, trash never picked up