Red Roof Inn Rochester - Henrietta

Clean , great staff ..peaceful

Clean, close to food places

Expected a cleaner room. Bathtub had moulds around the side. Mattress, Bedsheets nothing were clean. Small insects on the floor. Location wise it was good. Avoid this place if you are not someone who can compromise on cleanliness.

Booked this because power went out at our house and it was extremely hot outside , went to the smoke free hotel and room smelled like and had ashes everywhere , stains on the sheets , people hanging around , we didn’t even bother complaining just went back home …

Rooms clean but basic all we wanted was somewhere to sleep the night ..

I wasn’t happy being there at all. Will never stay there again.

The room was clean , dog friendly, great parking staff was nice. It is a little outdated and needs some Tlc.

Nothing disgusting rude staff Whole thing was awful ghetto trashy

Did not check in. Was not safe. Drug activity in parking lot. Did not feel safe getting out of my car. Was not able to get a refund Refund

Absolutely horrendous. Do not stay here! The room was so dirty that it was a health hazard. The bathroom had enough mold to kill someone and there was BLOOD STAINS on the bedding. I am so disgusted!!

Worst place ever let’s start off by I couldn’t check in because the power was out in the building so I had to sit in the parking lot for four hours before I was able to get check in and the Wi-Fi didn’t work. The room was completely disgusting and smelled like mold I got three nights and I only stood there for one cause I just couldn’t bear to stay there it was disgusting!!!!

If I wasn’t so tired and the room was non-refundable I would have gone elsewhere. The room was absolutely filthy. The bed appeared to have already been used by someone else previously, and the bedding was dingy and stained. The small carpet area hadn’t been vacuumed in quite sometime. The coffee maker had a lot of gunk build up. I had to shower in the dark because the ceiling fan was not working and made an obnoxiously loud noise instead when the light was turned on. The pack of tissues provided were moldy even though they were still sealed. The room also had an extremely musty smell to it.

I had just flown in from Wisconsin, I needed a place to stay overnight. The T V problem was corrected for my overnight stay. I have no complaints.

The location was perfect! Right off the highway

The whole structure of the property is really rundown. Inside the room there were several things that were noteworthy: there was a large yellow stain on the flat sheet on the bed, there was hair on the wall of the shower that hadn’t been cleaned from the previous occupant, there was no shower gel in the container, the towel rack in the bathroom was partially ripped out of the wall, there was a stench of marijuana coming into the room, and the walls were so thin, that you could hear the people in the next room talking. Overall, a very disappointing experience.

This hotel was really run down. Not the worst place I've ever stayed but close to it. TV and door lock had to be reset each day while we were there. Touchup paint on the walls and trim didn't match. Switch cover painted. Trim on the bathroom door was heavily scratched... likely by pets. The room smelled like cigarette smoke and pets. Bath caulking was moldy. Staff seemed nice but overwhelmed.

My room smelt like dogs and cigarettes. They need to upgrade the carpeting and the caulking in the bathtubs and showers.

The staff was gentle and kind! The room was absolutely filthy! It hadn't been cleaned before our arrival, as we found a peach pit right next to the bed. The floor was sticky and covered in stains (we tried removing them, and they did come off). The shower was dirty, and there were hairs on our towels. There were also stains on the bedsheets, and the room didn't smell good.

Also, there were no ice buckets, and no soap, and when we asked, they were not able to accommodate. They had a coffee maker in the room, but no tea bags were available, even at the front desk.

There was no power there Thursday night , no wifi till midnight I could not check in at 3pm till midnight so I don't personally think I should get charged a full night at all, I didn't get the key to the room till 12am.i should think I should get a litte break for that night