Courtyard by Marriott Wichita Falls

The staff was awesome, the food was great, no fault of their own but the pool and hot tubwere down. Definitely stay there again

Pool and hot tub were closed for maintenance, plug serving fridge was broken, water spots in ceiling, mold and hair in bathtub, carpet had food on it.

I paid expecting a pool and hot tub but they were broken and I was not told otherwise as it is advertised. Eliptical machine was not working properly also . Front desk did not offer anything to compensate for the pool and hot tub when concerns were brought up . Bartender was nice and provided excellent service .

The room was clean, just old and tired looking and a bit cramped.

👍👍

We arrived late and unfortunately there was no one at the front desk for some time. Hotel was generally clean, but aged. As a stop over the hotel wasn’t too bad.

Only two towels in the room it was old coffee left in the coffee maker so we had to go downstairs to get extra towels. The breakfast is not free. I think if they have free breakfast, it would be better and if they have tile set for four people that would be better but other than that, it was OK because my trip was to meet mine great grandbaby.

That was the worst bed I have ever slept in. Could’ve slept on the floor and been more comfortable. To spend that kind of money for a room, I expect a nice bed.

The pool was out of order wich is one reason we booked there.

Very professional

Rooms were unclean bathroom floors in both rooms had not been cleaned dirty feet prints, hair on floors and in tub and in 1 room on pillow cases, with one slither of soap on sinks and no lotion. Refrigerators had been turned off and had hard time cooling. Beds are very used with springs very noticeable and uncomfortable. when I first entered room smell was very moldy and stale. Spoke to front desk, she stated that the smell happens every time it rains, I ask for another room, it was not possible. I told her if the room is known for this it should not be rented. Not sure what has happened with these once great hotels, but I specifically pay more expecting the usual clean and warm hospitality, instead we got very rude young ladies that could have had more compassion and understanding when also asked if there was any coffee in the lobby, she snapped back quick with we have no free stuff here. This is what Marriott Hotels have become?

Clean and well kept

Nuve

The room was clean and spacious.

Pool room could be a little better there was no towels when we went but other then that it’s a really nice place

My stay was very short. I would stay again.

After driving 12 hours, I was looking forward to sitting in a hot tub. Unfortunately, the hot tub was filled with nasty particles and Hair. I got out and went and took a shower immediately, and my room was without body soap or conditioner. The following warning, I noticed a rash all over my arms. Very disappointed.

Friendly staff. Comfy bed.

Approximately 5 pm, myself and family returned from visits with old friends and shopping to learned our access was denied. We were tired, but especially my grandson was flustered because we had to walk from the back where we were parked in handicap and in the scorching heat to get to the entrance of Courtyard by Marriott. The desk was not attended, by whom I later learned her name was Rebecca. I inquired about access. She was unprofessional. I think both her and the bartender that are on weekend’s should be retrained on customer courtesy and position responsibilities instead of deflecting their inadequacies on the customers. An inexperienced bartender makes for a loss of income especially when she neither knew properly how to make a simple cocktail, and went on to try to sell the party asking something she doesn’t like.

One elevator was broken. Rooms were clean.