Fairfield Inn & Suites by Marriott Williamsburg

Beware there are other hotels much better to choose from!!!! NOT up to Marriott standards. This is such a poorly managed hotel. Have been coming to Williamsburg 28 years. Everyday breakfast items out (different times) , not being refilled, No coffee. Check in rude, sarcastic and condescending, could not wait for shift to end. Furniture damaged, TV stopped working. Stayed 4 nights and housekeeping came in once.

Easy check in / check in, no issues with room. Truthfully, I came, slept, and then left. I did not engage with any of the hotel much at all. Breakfast was a little busy, but not an unpleasant experience. No issues, would stay here again.

It was clean, quiet and the pool was nice Nothing

Wonderful experience

Welcoming, helpful staff. Comfortable 2bedroom suite perfectly accommodated our family of 5. Safe environment. Convenient location.

It was close to shopping and the venue for our visit. The cleanliness was an issue. The sidechair in the room was stained with God knows what. The TV did not get local channels we wanted to watch. The tub did not drain. VERY noisy and we could not get the front desk to answer when the noise was disruptive to our sleep. I also booked one king-sized bed and arrived to the room to find two queen-sized beds.

Staff is very nice and helpful. Gym was a little small and bathroom could use some updates. But other than that, it was great. Excellent location.

Staff are really friendly, welcoming, and helpful. A special thanks to Tawana at the front desk and Lyric and Sally at breakfast. Breakfast is excellent, far more than I expected to include scrambled eggs (hard boiled as well), biscuits, sausage, and real fresh fruit! Like, cantaloupe and honey dew! Beautiful lobby and plenty of parking. Bottom line, the hotel is tired, and I was told there’s a makeover scheduled next year. The short tub, fixed shower head, protruding sink, low quality coffee maker, etc were all outdated and worn. WHY are the toilets at the level of an elementary school toilet?? Only one of the two elevators seemed functional the entire week I was there. It worked for me for the price (relative to surrounding hotels) and the great breakfast and staff partly offset how outdated it is. (The lobby is fresh and cool, the rooms, not so much.) Just be aware of the pros and cons.

Staff was very accommodating and customer service oriented. Breakfast was good.

Was ok. Not as nice as some other Fairfield’s but would stay there again

There were ants in the room and the bed, some of which ended up in our luggage and in the car with us. The breakfast was inedible and when telling the staff they said they would tell management, with indifference.

Good location Getting a little dated

Air conditioner was a bit noisy

Great stay at Fairfield Inn. Parking was easy, room very clean, staff very helpful, breakfast had a nice variety of choices. ****

How kid friendly the place is. Please add potatoes and bacon to your breakfast.

Old rooms

Staff excellent, very friendly very close to amenities. They had a great pool

Hotel is very outdated. Hotel room looked dirty. Floors didn’t look swept. The bathroom looked dirty. Even the bag that held the hair dryer looked dirty. Toilet had yucky stuff just behind the toilet seat. The hallways going to the room also looked dirty and not swept. It smelled old like a locker room.

Room was a good size Located on a busy intersection and entrance wasn't well marked