Staybridge Suites Williamsville Buffalo by IHG

Todo fue excelente thanks you

This is my formal complaint for my booking number in room 149. Confirmation: 6873763414 under Val Holiday. The front desk man at night was very pleasant when I arrived around 11, the card key given to my partner who came later was not active. I believe the woman who gave him the card key did not activate it. I did not learn of this until after we left. The security on the door was not working properly. The door would not properly lock sometimes and he had to knock in order for me to open the door, but that was because I physically turned the lock that one time. Immediantly, I became acutely aware of the door and was uncomfortable. If you notice in the picture, it looks like there was screws put into the door from the inside and someone busted through it from the outside. I am baffled that anyone would rent this room to anyone without fixing it first. I hope that this was just a miscommunication and not something more malicious. In fact, I noticed that the table where people are meant to eat wasn't properly cleaned. The solid rock looking table in the kitchen. I did wipe it and was not particularly bothered by it. However, for guests all rooms should always be properly maintained and not rushed. The air conditioner had a panel over it, and I almost assumed it was broken. I made sure to lock and bolt my door but there was no proper chain lock either and it made me realize that it would be relatively easy for someone to break in. As someone who has worked with doors on occasion, that particular door frame should have been immediantly replaced. Breakfast bar was decent, but the cleaning service knocked on my door before check out time. It felt like we were being pushed out. It made my boyfriend upset. The whole purpose of the stay was to treat a hard working man with an easy night off. So of course anything that would upset him would upset me. If I hadn't of had someone with me, I would have found another place to stay.

Amazing hotel, very friendly and helpful staff most importantly, clean, easy and right near everything very convenient

It’s nice that you have 1 bedroom and 2 bedroom suites available to you. I do wish they had a jacuzzi with pool. The staff was spread a little thin at breakfast. The man had to operate the front desk and monitor the the breakfast food.

The staff are very helpful and accommodating. The rooms were clean. We had all the amenities that we needed.

As others noted, this hotel was recently renovated, but there are still remnants of the old hotel which are icky. Old door frames, the ceilings etc. the beds seemed nice and clean, but when i opened a pack and play for my baby, there was a maggot in it. I opted to return it and have the baby in the bed. The exterior door in the back also doesn’t close unless pushed close, which is not great for security. The staff was nice and they accommodated shortening our stay, despite it being requested 1hr after the 6pm deadline the week before.

I had a great experience at the hotel. I drove all the way from Connecticut to my graduation in Buffalo, I was tired so I asked if I could do an early checkin and they did it for me without me paying extra. Also, I was told I could extend my checkout to 2pm instead of 11am and that was very good for me. Overall I loved the experience

Nice place to lodge except isolated case of one unfriendly staff

Best staff, room, breakfast, everything!

Clean and well organized kitchen. Spacious living area with basic but attractive layout and decor. Having a separate bedroom was very nice. The grooming area, with lighted mirror, sinks, closet, abundant drawers was separate from the toilet and bath which is nice. One glaring oversight was positioning the bed directly and almost touching the heating/cooling unit. No one enjoys sleeping with cold or hot air blowing on them. I turned it off for the night, grateful that the weather was temperate. Very quiet in the halls and no neighbor noise through the walls. Breakfast was excellent and looked after by a helpful attendant. Loved the dark brew coffee. Thanks!

Kitchen was stocked well enough for my stay. Breakfast had a good variety. Staff was great

Everything was great

Very clean and recently updated.

Room was clean staff friendly breakfast was good overall very satisfied will definitely consider if I’m back in Buffalo

They where very accommodating. Super friendly staff.

The room was really nice and comfortable. We had a 2 bedroom suite, and it was nicer than some apartments I've had over the years. The bedrooms were on opposite sides of the common areas (living room and kitchen), each room had a private bath. The beds and pillows were really comfortable. A few negatives, getting in and out of the property was challenging, there weren't a lot of great food options near by, no silver wear provided in the kitchen, no cups in the bathrooms, and the water pressure in the shower was pretty weak.

Clean room, friendly helpful staff

The room was lovely, but the staff was especially kind and accommodating. Would recommend.

The heat did not work and was dirty really dirty unprofessional staff