Red Roof Inn PLUS+ Chicago - Willowbrook

The bathroom small as hell.

Habitaciones sucias y con mal olor

Leaving. Staff lady was borderline rude and dismissive, seemed like she was intentionally trying to escalate negativity. Room wasn't ready at check in, pest control was in the lobby while I was attempting to check in. The room was crap. Should have saved my money & slept in my car. There was a hole in the wall behind the toilet and I thought I saw something from the corner of my eyes several times, while manually changing few snowy TV channels available because the remote didn't work. Saw some baby roaches, effected the comfort into paranoia... No fridge or microwave. Not even a microwave in a common area for those in rooms with nothing. They should just sell it to new owners with more grace and pride in what they have.

Booked the premium double room. Described as having complimentary snack box, premium bedding and complimentary bottled water. There was no snack box or water. When i asked about it, the front desk attendant laughed and said that they dont do that and talk to corporate about it. The room was FILTHY!! Several Holes in the walls, the curtains were torn or melted with holes ( I cannot figure out what caused the damage…) the “upgraded premium” bedding was stained, the pillows were stained and flat, there was mold all over the bathroom, the toilet handle was broken, the ceiling was peeling, the towels were stained. When i turned on the lights there were roaches running across the floor by the bathroom. Adults and babies. I told the front desk and was told that they are “working on it “ but nothing could be done during our stay. Overall so disgusted with the entire stay. NEVER AGAIN! I did stay at this same location earlier this year (early April) and did not have the same experience. It is like it changed owners or the owners decided that they didn’t care about the place anymore.

The area where you get the ice and the snacks is always really nasty. Like no one cleans it. Paint coming off the walls in the bathroom floors aren’t clean properly hair in the tub and the tub backs up with water. I guess some people don’t care about their investment that they care about the money they’re getting from it

Room smelled of mold, roaches and bed bugs. Most lights in the did not work. Checked out three hours after checking in. Price was reseasonable, area around hotel nice but most room were occupied by long term stays then just visiting guest. Asked for refund was told it was not possible, and my deposit would be refunded immediately, still waiting. WOULD NOT RECOMMEND.

Location Roaches everywhere

terrible cleanliness and bad odor.

Yes its disgusting has bugs no fridge had to switch rooms 2 times because of the smells and the TV

Room was clean easy parking

Passable

The room was not clean, the linen and comforter was stained, the towels were stained, the in-room phone was dead not working, the iron in the room was not working and the front office did not have a replacement. No in-room coffee or tea or any condiments for it. Some of the walls were horribly patched together. Air conditioning was not cold. I checked-in very late and I could not leave the hotel. I checked out the next morning for another hotel and was promised that my money will be refunded. So far, there was a charge for $278 on my credit card. I called the hotel, the same staff that promised a full refund changed the story on me and said he will only refund one night with my deposit for incidentals. So far I have not seen any refund on my credit card. I will wait one more days before I call Amex for a chargeback dispute.

Lights wouldn’t come on and the plugs weren’t working. The phones didn’t work. The sheets and covers were dirty. The rooms smell like pee. The keys didn’t work. Disgusting over all. Never again.

I DID NOT! We were given keys to room 121. We informed the desk attendant that we wanted to check the the room condition. There was a "strong mildew and mold odor". We returned to front office to report the same and were treated unprofessionally. When asked, we were given keys to room 131. The mildew/mold odor from 131 was even stronger which caused me to experience physical distress, as I am a senior citizen. I informed the GM that I could not stay at the hotel due to the extremely poor conditions of the room. She then stated that I had to speak with Booking.com. I stepped outside, called & spoke with John. While my son and I were standing in front of GM, she told John that she would refund 1 day only. This was not acceptable to me because I was not able to stay at the hotel due to the "unsafe conditions". The GM said she did not have another room until she was speaking with John from Booking. I had to climb aprox 10 stairs and go across 16 rooms in order to get to room 204 which also had a mildew/mold strong odor. The GM then walked out of the office and never returned to the front office, but rather left Sean, incoming front desk agent. I asked Sean for a copy of the $50 deposit made to my credit card and then expressed/restated to him that I could not jeopardize my health in the unsafe environment at Red Roof Inn. John was on the phone all through this time. When I called Booking.com on 9/20/2026, I was told that the GM had not gotten back with them since 9/18/2026. at approximately 2:54 pm, Ms. Jorielyn from Hong Kong called me back after the call dropped. The telephone number from Hong Kong was 852-3077-5529. After providing Mrs. Jorielyn with the above overview, she placed me on hold to contact the GM Valli. Ms. I DID NOT! We were given keys to room 121. We informed the desk attendant that we wanted to check the the room condition. There was a "strong mildew and mold odor". We returned to front office to report the same and were treated unprofessionally. When asked, we were given keys to room 131. The mildew/mold odor from 131 was even stronger which caused me to experience physical distress, as I am a senior citizen. I informed the GM that I could not stay at the hotel due to the extremely poor conditions of the room. She then stated that I had to speak with Booking.com. I stepped outside, called & spoke with John. While my son and I were standing in front of GM, she told John that she would refund 1 day only. This was not acceptable to me because I was not able to stay at the hotel due to the "unsafe conditions". The GM said she did not have another room until she was speaking with John from Booking. I had to climb aprox 10 stairs and go across 16 rooms in order to get to room 204 which also had a mildew/mold strong odor. The GM then walked out of the office and never returned to the front office, but rather left Sean, incoming front desk agent. I asked Sean for a copy of the $50 deposit made to my credit card and then expressed/restated to him that I could not jeopardize my health in the unsafe environment at Red Roof Inn. John was on the phone all through this time. When I called Booking.com on 9/20/2026, I was told that the GM had not gotten back with them since 9/18/2026. at approximately 2:54 pm, Ms. Jorielyn from Hong Kong called me back after the call dropped. The telephone number from Hong Kong was 852-3077-5529. After providing Mrs. Jorielyn with the above overview, she placed me on hold to contact the GM Valli. Ms.

Price and location were my deciding factors.I would rate this room 3/5.Room needs to be repainted and get rid of the floor carpets as they smell and are shabby. See above . Bed was sloppily made and room air was stale.

I got what I paid for, but it could have been better. The room was clean, which is always a must. I upgraded to the "Superior King" room, but there wasn't anything superior about it. The mattress like it needed replacement. The small coffeemaker in the room had no coffee setup, and they couldn't even give me one at the front desk because they didn't stock it. Why was it even in the room? The shower curtain was worn and tattered. The AC emitted an unpleasant odor when it was running. My key didn't work after the first day (I paid in advance for 2 nights) and I had to go to the front desk for a new one - after trying to open my door with my arms full. Staff weren't unprofessional, nor did they go out of their way to be helpful or friendly. There was nothing about the whole experience that made me want to stay again - except the price.

BED BUGS,ROACHES,IT SMELLED BAD LIKE OLD FLIES,NETS WERE IN THE ROOMS HALF CLEANED. I LEFT AT 5AM BECAUSE OF ROACHES/BUGS I WAS THERE FOR 2HRS ROACHES WAS IN MY BAGS

Bugs on that hotel room 134

Poor staff poor quality ((

It was $75 Maybe I had a bad unit. Bedsheets were torn. There was dirt and grime on the baseboarda and in the corners. It had a bad odor. Every surface had cracks,scratches filled grime. The lights above the bed didn't work. I asked they said they'd come down and check but the never did. I could go on, but I will not recommend this place