Fairfield Inn & Suites Hartford Airport

Additionally, we encountered ants in the room, which was disappointing and impacted the overall cleanliness experience. Lastly, whenever the air conditioning was turned down, there was a very strong mold or musty odor coming from the unit. This was perhaps the most concerning issue, as it significantly affected the comfort of the room. They also need to fix the heat issue in the Pool room it felt like a straight Suana in there.

Room was clean and staff was very pleasant.

Staff was very helpful. Building could use a refresh.

Horrible. We stay at Fairfield’s often but this was bad. There was actually a paint ladder in the shower, dirt and hair on then ground. Just gross

Comfortable beds in quiet room. Breakfast was very good Could be cleaner

Neither the hotel or Hotels.com advised us of such Nothing else available for us to switch too. We would have switched hotels if we knew!

Run down, old, depressing. Avoid.

There was stains on the wall to go up the elevator and a wall in the room has stains all over groce.

Shower didn’t drain and none of the outside doors opened with the key cards

Room was very clean as were the other facilities. The biggest problem we observed was the front desk was woefully understaffed. The clerk had 6-7 people in line and was trying very hard to deal with everyone’s issues. She was doing a yeoman’s job - just no help. It was after 3:00 so it was check in time. So the hotel should have had someone there to assist the desk clerk.

Close to Airport Filthy!! I saw a cockroach in the hallway

Cons: Small rooms. Low toilets. Just ok breakfast.

Clean quiet and good breakfas

Close to airport, shuttle was on time and efficient A little noisy due to proximity to airport

The staff were professional and helpful. The breakfast was quite tasty. The hotel and room were clean. The lighting in the room was a bit dim.

There was not staff at the front desk. We could not get into the room because the room card did not work. No staff was to be found. No one answered the phone. We knocked on the office door. No body answered.

Rooms are not cleaned every day

It is an older hotel and it shows in the little things. Not enough outlets. Cracked molding in the bathroom. We only stayed one night and left at 4:45 am so didn’t use any amenities or the breakfast. It is a short ride by shuttle to the airport

We came to ask for additional towel and saw she was telling all of the information while checking in another guest. That is how we knew she was discriminating us. The hallway/corridor on 3rd floor has strong odor of toilet or something not sure. But our room did not have any smell. There was something definitely wrong with other room which made the corridor smelling disgusting.