Best Western Plus University Inn

Great breakfast, clean and comfy room. They charged my credit card even though I booked through a 3rd party. They won't accept or return my calls to get my money back. Now the website says it is permanently closed. Sketchy. Also, the main elevator was broken while there.

Superb

Passable

Very good

Exceptional

This property was reported as a 2 1/2-3 star hotel which it absolutely wasn't. At best it would be a 2 star hotel. Shower head was not well affixed the wall. Reading lamp had a shortage. Microwave was difficult to operate. Tub was scratched and old. The location of the hotel was a bit sketchy. I would not stay here again.

Rooms were to standards

Found out hotel was closing during check in. Pool and hot tub closed. It’s why we chose the hotel for some down time.

Pleasant

Disappointing

No coffee maker or microwave in the room

The toilet was broken sewer gas was coming from the toilet. The carpet was filthy. The elevator was very noisy needed repair. The refrigerator had a big dent in it, and the cabinet was broken. The staff was very friendly.

Our room was very spacious and clean! The staff is very pleasant and helpful! However, we were told by staff during our stay that this hotel would be closing as of June 1, 2026. I was very sad to hear that because this hotel is close to several areas that we frequent when we visit Winston-Salem as well as friends nearby. This stay was our 2nd and we planned to stay here during our future visits. I hope the staff has good luck in their future endeavors for employment as one lady informed me that she had been there 8 years and loved her position there!

Overall a good value. Some remodeling/upgrades would be great. We've had many stays at this location and some things need to be updated.

Some remodeling/upgrades would be great. We've had many stays at this location and some things need to be updated.

Location is very convenient and close to Wake Forrest Campus The bathrooms are very small and the tub was in terrible condition…peeling, no handle bars, very tight..you had to move between the sink and the toilet to open and close the door.

The check in process was extremly slw with two people working. The line to check in was out the front doors.

Phone was broken , cable wasn’t working

Phone was broken , cable...

Stayed for Wake Forest graduation. Thought we could walk to campus. Untrue. Had a huge hot tub in our room. Ew. Couldn’t get any smart channels in the tv. Check in staff was cranky, Definitely not staying here again.