Best Western Plus University Inn

This property was reported as a 2 1/2-3 star hotel which it absolutely wasn't. At best it would be a 2 star hotel. Shower head was not well affixed the wall. Reading lamp had a shortage. Microwave was difficult to operate. Tub was scratched and old. The location of the hotel was a bit sketchy. I would not stay here again.

Rooms were to standards

Found out hotel was closing during check in. Pool and hot tub closed. It’s why we chose the hotel for some down time.

Our room was very spacious and clean! The staff is very pleasant and helpful! However, we were told by staff during our stay that this hotel would be closing as of June 1, 2026. I was very sad to hear that because this hotel is close to several areas that we frequent when we visit Winston-Salem as well as friends nearby. This stay was our 2nd and we planned to stay here during our future visits. I hope the staff has good luck in their future endeavors for employment as one lady informed me that she had been there 8 years and loved her position there!

Stayed for Wake Forest graduation. Thought we could walk to campus. Untrue. Had a huge hot tub in our room. Ew. Couldn’t get any smart channels in the tv. Check in staff was cranky, Definitely not staying here again.

The room was not clean. It looked like someone had just got out the bed. Bed was not made up there was an open water bottle on the stand with plates and bowls. The chair look like it haven’t been clean in months, it was sticky and dirty. I did not stay. They did give me a refund with no problem.

Rooms and common areas are very tired and not very clean. Breakfast lounge is very nice and well run and seemingly clean. Gym is disproportionately nice for the hotel.

This place is closing anyway so no point in writing this, but I’ll just say it absolutely needs to close. Terrible place.

The supervisory staff was rude at every turn. No room cleaning was completed even after several requests throughout the day. When we finally asked for towels, the supervisor gave them to us with hate in her eyes. No acknowledgment or apology. Very strange and extremely unpleasant. The room was dark and the floors dirty. The closet door fell off of the broken hinge. On the morning of our son’s graduation, there was no coffee or breakfast ready at 7:45 when we all had to leave. I honestly haven’t stayed in a place this poorly run in several decades.

Room great Breakfast great

Rooms were descent but stained linen in bathroom along with strings of hair in shower. Slow drain in shower. Other prosperity issues with damages not fixed yet.

This is my new hotel while visiting WFU.

Staff ..well we waited over 20 minutes for some one to come to the front desk. I finally called and they must of heard the phone I ne. She came finally...it was 5:30 pm. .. Breakfast has a nice variety... Parking is very good On plus. Its close to resturants

It was a great place to stay

The breakfast bar was difficult, because you needed 3 hands to serve the breakfast. One to hold the lid open, one to hold your plate, and one to put the food on the plate. The grounds around the building was littered with cigarette butts. Also someone obviously had too high of a vehicle, because the building was damaged.

Breakfast menu was good. Parking was safe.

Excellent staff; very helpful and welcoming.

Great location for Lawrence Joel Veterans coliseum. Older property. Breakfast was pretty good.