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How SafeRide Health saved $191,000 in 8 months with Engine

Industry
Healthcare
Headquarters
San Antonio, TX
Company size
~ employees

About

SafeRide Health, based in San Antonio Texas, provides non-emergency medical transportation to its members through its work with Medicaid and other healthcare plans. Their members receive the transportation support they need to access critical healthcare or day-to-day wellness visits. These services can oftentimes be miles from the patient’s home or even take them across the state, requiring an overnight stay. In these cases, SafeRide helps to secure lodging for their members near the appropriate hospital.

Industry

Healthcare

Headquarters

San Antonio, TX

Company size

~ employees

Results at a Glance

$191K

saved in modification fees with Flex

92%

reduction in reconciliation time

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“We want to put members in a place that is safe, comfortable and close to the hospital, and Engine makes it easy to do that.”

Brianna N.
, 
SafeRide

The problem

SafeRide Health was seeking a partner who could both help make finding and managing lodging easier for their team, as well as simplify the expense submission process in place with their healthcare plan partners. 

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Brianna N., Alternative Transportation Supervisor at SafeRide Health, is responsible for booking the travel and lodging for its members. Upon starting her position, Brianna was tasked with creating systems and processes that would help make SafeRide’s lodging service a success.

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Having been introduced to Engine through a previous employer and seeing its value first-hand, Brianna worked quickly to get it implemented at SafeRide. 

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Before implementing Engine, Brianna was using online travel agencies to book rooms. Reservations were not in a central platform, and disjointed reporting was an issue. “I once stayed up until 4am trying to track down folios so I could finalize reports, it was not sustainable.”

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Authorizations were another pain point. “Instead of having to submit credit card authorization forms and fax information to individual hotels, Engine allows you just to put in their information, hit pay and you’re done.”  Submitting expenses to healthcare plan partners was also a time-consuming and tedious task before Engine.

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The solution

Engine's platform helped SafeRide Health streamline its lodging process and improve efficiency.

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With all lodging reservations on a single platform, SafeRide's team can easily find reservations and export reports. The platform's customizable fields allow for including unique member IDs on invoices, which helps distinguish between members with duplicate names and saves time on reconciliation. A task that once took 12 hours can now be completed in just one hour.

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Engine also simplifies reimbursement by making it easier for the team to create and send reports to various health plans. It provides access to a large network of hotels and advanced filtering tools, allowing SafeRide to book convenient and safe stays for its members. The Direct Bill program offers peace of mind by enabling pre-payment for rooms, eliminating the need for faxed credit card forms and ensuring payments are properly received.

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“I can book with confidence knowing that when our members show up, their room is paid, and they can have a stress-free stay.”

— Brianna N. Alternative Transportation Supervisor
Get started for free

With Engine

Custom data insights

SafeRide can add custom fields to their reservations. This allows them to list a member’s SafeRide identifying number on invoices, a custom ID that helps her properly identify members in the instance that there are duplicate names among their thousands of customers.

92% reduction in reconciliation time

These efficiencies have also helped SafeRide save countless hours on reconciliation. With Engine, they were able to do thousands of dollars of reconciliation within an hour—a job that previously took roughly 12 hours to do. Engine has also made it easier for SafeRide's team to create and send reports to The State of Texas and other member health plans to quickly receive reimbursement for each booking.



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Booking and reporting in one platform

Through Engine, SafeRide can efficiently manage hotel bookings and keep track of reservations and receipts for thousands of SafeRide’s patients in one platform. They also appreciate that Engine’s 750,000 hotels and advanced filtering tools allow them to find the most comfortable and convenient stays for their members. “We want to put members in a place that is safe, comfortable and close to the hospital, and Engine makes it easy to do that.”

Simplified billing with DirectBill

Most importantly, SafeRide has found peace of mind through Engine’s Direct Bill program. This allows SafeRide Health to pre-pay for their members’ rooms, removing the need to fax credit card authorization forms or worry that payment will not be properly received.

Simplified billing with DirectBill

Most importantly, SafeRide has found peace of mind through Engine’s Direct Bill program. This allows SafeRide Health to pre-pay for their members’ rooms, removing the need to fax credit card authorization forms or worry that payment will not be properly received.

Simplified billing with DirectBill

Most importantly, SafeRide has found peace of mind through Engine’s Direct Bill program. This allows SafeRide Health to pre-pay for their members’ rooms, removing the need to fax credit card authorization forms or worry that payment will not be properly received.

Simplified billing with DirectBill

Most importantly, SafeRide has found peace of mind through Engine’s Direct Bill program. This allows SafeRide Health to pre-pay for their members’ rooms, removing the need to fax credit card authorization forms or worry that payment will not be properly received.

All business travel, one Engine

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Frequently asked questions

We’re glad you asked!

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Hotels want to reach business travelers while companies with traveling workforces want the best rates they can get.

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Our platform brings everyone together to radically simplify trip management and give everyone exactly what they want. By booking with Hotel Engine, you and your company will save substantially in both time and money.

By providing great value to our hotel partners, we get great rates. That means we can take a small cut of each booking — enough to cover 24/7 Member Support and continually re-invest in new technology — and still offer deals to our members that are up to 60% less than the online public travel sites. That’s why we can keep Hotel Engine free to join and use.

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No membership fees, no contracts, and no minimum spend.

We want our members to have plenty of options when booking lodging. Our platform currently offers 750,000+ properties worldwide.

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You'll find just about every hotel in the U.S. on our platform. If you don't see a specific hotel when you search, it's likely because the hotel is fully booked during your dates. In those rare cases, we'll show you nearby comparable properties with availability during your travel dates.

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We’re in the business of radically simplifying trip management for everyone, and we believe great hotel rates should be accessible to everyone, too.

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That’s why Hotel Engine is free to join and use — no membership fees, no contracts, no minimum required spend, no catch.

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‍Click here to learn more about our pricing.

Individual hotel properties set their own cancellation policies, which are clearly displayed during the booking process (you’ll see whether the room is refundable, and the last date you can cancel and receive your money back). After booking, you can find cancellation policy information in the “Important Information” section of your confirmation page.

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If you need to keep travel plans flexible, there are two great options available.

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  1. You can select the Flex option during the booking process. Flex allows you to cancel any reservation up until noon the day of arrival or cut a trip short mid-stay and get refunded — regardless of the hotel’s cancellation policy.
  2. If your company signs up for FlexPro, every traveler is fully covered with our highest degree of flexibility. With an annual plan, FlexPro costs $2,000 ($167/mo) covering everyone in your company. If you want to go month-to-month, Flexpro costs $200 - again, covering everyone in your company.

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