Addison Suites

Stated free breakfast. No breakfast.

We had an absolutely terrible stay. The pictures listed of the property do not match the rooms. The room was dingy and had bugs and ticks on the sheets. We tried to push past the issue but the staff charged us extra after already paying for our entire stay. We had to place a $100 deposit down even though again, the room was already paid for after checking in. This deposit wasn’t explained and wasn’t refunded even after staff mentioned that it would be. Overall I would’ve given this “hotel” a negative rating if I could.

Room had roaches and smelled awful.

No WiFi , no eggs for breakfast or meat for breakfast , no coffee because coffee machine was not working .

Furniture was old and ragged, very bare kitchen essentials. No bath mat or rug which was a slipping hazard. Lots of construction. Even had plastic taped over our windows and couldn't see outside or get sunlight

The stay was amazing room was very clean and comfortable. The area was very peaceful. Love it

Yeah, without any comps I probably will never stay here again..

Clean room.

Room clean a lot of parking nice kitchen

The set up of the property is very unique and cozy for a hotel, and the staff was very nice. My only complaints are that there were dead mushrooms that had grown out of the wood under the kitchen cabinets, and we found someone else’s flip flop hiding in the bedroom curtains. But aside from that, everything went well.

The hotel is run by Indians. There is a woman that works at the front desk, who is absolutely a sweetheart and helped me get into the right room however there is a man that hung up on me when I called him to let him know that we needed towels in our room, which I find absolutely disrespectful and unprofessional coming from a representative of a. hotel chain in one of the best areas in Dallas, which is Addison. I called him back because I knew that he was rude, and I can just tell in the tone of his voice that he was annoyed by such a simple request as wanting two towels and two washcloths. I don't know if I will be staying here again. The rooms are great and you definitely get what you pay for, but this customer service has to change. If you're going to come to America, you need to adopt a more. respectful attitude.

No hot breakfast and no ice machine.

This property is a massive bait-and-switch. The marketing materials are a complete lie; the reality is a dilapidated, poorly maintained, and unsanitary environment. Specific issues in my unit included: Structural Neglect: There was a large, jagged hole in the drywall where someone had cut into the wall and simply left it open. Unsanitary Conditions: There were squished bugs on the walls from previous guests that had never been cleaned off. The housekeeping standards are nonexistent. Broken Furniture: Cabinet doors had fallen off the wall units and were left leaning against the wall rather than being repaired or reattached. If the photos had accurately reflected the holes in the walls and the lack of basic cleanliness, I never would have booked this property. It is clear that management has zero pride in this business and is content to take guests' money under false pretenses. Expedia needs to delist this property immediately. It is a scam. SAVE YOUR VACATION: DO NOT STAY HERE, LOOK AND BOOK LITERALLY ANYWHERE ELSE.

The room was great, more like a small apartment feel then a hotel. Staff was friendly and location felt

The pictures advertised on this site must have been when they first opened. Our room was dirty, furniture was in poor condition and we did not feel comfortable sitting on the furniture other than the bed (even this was questionable). Maintenance came the first day while we were out and fixed a hole in the wall but left the trash on the floor. This trash was never cleaned up by anyone including housekeeping. I would avoid this place.

When we came back to the room in the middle of the day, the door was propped wide open and there was plastic on some of the furniture. We had our belongings unpacked and no one was in the room. Apparently workers were fixing the WiFi and painting the wall. No one informed us of this work. We did not fell comfortable staying another night and found new accommodations.

No hot shower and also to much noise in the room and the windows are not private to clear

WiFi doesn’t work, neither does TV in room. One receptionist pretty much accused me of not having a room, I got dropped off from Uber, guess he assumed I was a Bum, LAST place I would wander around, nothing works, coffee cold asf…

Jjj

They should take real pictures