Extended Stay America Select Suites - Akron - South

Great Nothing

Nothing and wouldn't go back if I had to even if I had to in order to live. The roaches the no bedding the way staff tried to assault me

Exceptional

Good

The man at the front desk was very friendly and helpful

Manager was very rude

Nothing Manager was very rude

Nice place to stay

Not the cockroaches The cockroaches, ive been trying to get a refund for 2 days. I only stayed 30 minutes.

Pleasant

The room had a very bad smell, and there was greasy hair all over the bed. Overall, it was a very bad experience.

Roach infested. We left within an hour of checking in

Very good

This is the worst hotel I have ever stayed in during my lifetime. There was two overhead lightbulbs one was out. No coffee. No complimentary breakfast. I could feel coils through the mattress. I laid on it for two nights and then asked the office if they could switch out the mattress they looked at me like I was crazy so I had to sleep on the wooden floor and then there was a person above me on the next floor up that head very heavy feet and would not stop walking all day through the night. I called the office and told him about the person above me and they told me that I am no longer permitted in their building which I wouldn’t come to their building anyway, but it was a awful experience. The management is not there to make your visit joyful. Everything there was a nightmare. You need to find new management.

I'm having a great experience with extended stay, management and staff are very friendly and helpful. The staff is always cleaning and making sure your stay is comfortable. I have no complaints

It was sufficient. We just needed a place to sleep before an early morning event and shower afterwards. It was conveniently close and decently priced. We were disappointed that there was a dirty towel and shower cap on the back of the bathroom door, no mirror outside the bathroom, and no hair dryer. When we asked for more towels (there were only two clean ones), we were told there were none available as they were all in the laundry. So it goes.

To be fair to them, the staff were genuinely nice people that did seem to try their best to help guests with whenever they could. The location was also nice because it was relatively close to the Pro Football Hall of Fame. There's also a good variety of shopping and food within just a short drive. I'll also give that the AC ran fantastic. I think this place could really use a thorough going-over by pest control, as well as just general cleanliness for the rooms. My final tally of roaches was 28 that I took out in just a three day stay. The floors and walls had a strange oily residue on them, and one of my towels had brown stains on them. No one replaced any of the linens or towels over a three-day period. My shower also didn't drain, and so the water was up to my ankles after just a few seconds. My microwave turned on, but would not heat anything, and the Wi-Fi is only decent if you pay up for the upgraded version.

GREAT PLACE

They have German cockroaches and the hallways and elevator are dirty. There are less desireable people who live there full time.

Roaches everywhere. Dirty pillowcases, towels, and bedsheets. Again, roaches everywhere. Strong smoke smell. We couldn’t sleep there under those conditions and left.