Embassy Suites by Hilton Amarillo Downtown

Comfortable beds and helpful staff!

Room smelled like mildew. The beds had torn frame coverings. There were gross food and used drinks left in my fridge from the previous guests. I got harassed by drunk people at the bar who were also harassing the bartender. The pool and valet were great. The breakfast was great.overall kind of disappointed for the price I paid.

Breakfast was too good

Cost of valet parking

Hotel and stay was amazing!

Def one of my favorite places to stay when I'm visiting Ama.

Good property - good location - best in Amarillo

Valets were excellent. One front desk person didn’t take people in order.

Clean, large, reasonably priced room. Only one concern shower was large and beautiful but slippery. It was a safety issue for us.We enjoyed out stay here very much.

The hotel was very nice, but they charged $33+ for valet parking per day & $18+ to park in a garage. If you wanted to park, you had to park on the street. Not very customer service friendly. Also, the door on our room would not close. We pushed and pulled it. We reported it to the staff, but it was not fixed. So, if someone wanted to force their way in, all they had to do was push the door. We latched in at night for safety.

Probably the best shower I've had at a hotel in some time! Additionally the property is fully renovated and nice and clean! Great stay!

Very overcrowded and much of the food was gone. We arrived at 8:30 and there were no biscuits the coffee had run out and there was as 1 spoon of yogurt. The omelet was fine but the lack of other food was a problem. The choices of bread weren’t good. I would have expected some nice whole-grain bread. There was no bacon.

Poor Service: Our dinner sat on the pass for ten minutes, and we received it cold. The bartender was not busy, and we heard the bells go off several times. Eventually, someone from the kitchen came out and asked the bartender whose food it was, and we had to flag the staff down to get it. On a positive note, the girl working behind the bar was great and is the only reason we left a tip. Unacceptable Valet Delay: We paid for valet and waited 45 mins for our car, despite paying extra for priority service. We are on a work trip, this caused us to miss a critical meeting. Valet is advertised as unlimited in/out privileges. I went to front desk to ask if we could get our keys, I was sent back to the valet, who claimed this was impossible due to how the cars were parked. There was one person on valet. Room Design Safety Hazard: I injured my foot in room #331. The bedroom has two beds with a console up against the left wall. Coming in from the bathroom, the console juts out but is not visible when you approach to get into bed. I walked heavily into it and severely damaged my foot, making it impossible to walk today. I suffer from Morton's Neuroma, so this has further damaged the nerves. Very poor design choice and hazard. Amenity: There was no ice in the machine on level 3. I went down to level 2, but that machine also empty. Had to go to the bar for ice at 10pm.

Good location Terrible staff, we had to change rooms in the middle of the night because of an co2 sensor then the new room had the heat on and wasn’t able to cool off all night.

Great location for any activities downtown Amarillo. Right across the street from Amarillo Globe Center and The Sod Poodle baseball stadium. The small suite room was perfect for our 2 night stay. Our king size bed was very comfortable. The free breakfast was delicious with a choice of made to order omelets along with a large selection of other breakfast items. The parking garage is located across the street to the south of the hotel. And yes, there is a charge to park. All in all, we had a great stay.

No shampoo or body soap in the shower. Had to go to four different floors to find an ice machine that had ice in it.

Hotel is not prepared to handle volume. Extremely unfriendly check in staff..gave our room away then put a bag of Cheetos in a smaller room to try to make up for giving away our suite and being sold out. Used to love to stay here sadly will not be back will stay at other hotels downtown.

Location . Room we reserved was not the room we got .

Loved how clean the hotel and our room was! Everyone was very friendly and welcoming.

Everything was great! NA