Embassy Suites by Hilton Amarillo Downtown

Nice Embassy, better than 2 others recently. Good location.

Probably the best property in Amarillo. There were 2 concerns on this visit. Really not a big deal. First we reserved a king room and ended up with 2 queens. Second concern was someone on our floor had 2 big dogs that like to bark when the owners were not present. Really thin walls.

A good property to spend the night with family

Very nice hotel and breakfast. Even had free alcoholic drinks

Nice

Very nice Embassy Suites...we certainly enjoyed the happy hour and breakfast, and the room was excellent

So to start off with we arrived at check in time at 4pm after driving all day on the road and the systems was down and the lobby was full of people with nowhere to sit ! We also had medication in the car that needed to stay at room temperature and we ended up going for a drive and we wasn’t able to get checked in until almost 10 pm at night ? Then the staff working the desk was rude with me telling me I don’t listen to directions and I’m like I wasn’t here to hear any directions, so I get up to my room after checking in and 2 lights do not work in the room and the carpet on the floor had dog hair all over it and my daughter Is allergic to dogs so we had to deal with her having allergies all weekend and now she still dealing with allergies ? Then we went down to the pool the next day looking forward to soak in hot tub and it was closed with extension cords all over so didn’t even feel safe swimming plus didn’t get to relax in hot tub ? Then breakfast had flies all over the food and got grossed out by that ? All the ice machines had no ice ? The bathrooms was dirty ? We have never had an experience like this before with Hilton embassy suites and we always use you guys everywhere we go ! I feel like we should get some kinda of compensation for our inconvenience maybe a free night stay on our next visit or something ? If not I know I will never use you guys again . Front desk says just talk with corporate was there answer !

Best place to stay in Amarillo!

We arrived early 2:45p for check-in and as expected we were told our room wasn't ready so we would have to wait until 4p for keys. At 4p we returned to desk and we're told the key system was down so they couldn't give access to our room. Staff offered free drinks in lounge until room keys could be issued, It was very frustrating that staff hadn't been providing updates and weren't offering any resolution either. Just sit and wait. Fast forward to 7:30p system became available and instead of working with people who had been waiting, they began with new arrivals. Think this could be avoided in future to have keys pre-made for expected arrivals of day OR go to a paper check-in and have someone take you to your room with a master key. Quite unacceptable for a large corporation that has been in business for so many years not to have a process in place for such outages.

So, the hotel is very clean and comfortable 100%! I was very happy about that, I mean I do think the tub could have been cleaner but it was ok. Water pressure not so great. Hated it but it’s whatever. Only thing I had a real problem with is not having a maintenance crew or person over night. We had an issue with our toilet, it wasn’t going down at 1 in the morning and we were told there wasn’t anything they could do about it until 7 in the morning or we could wake our kids up and switch rooms, which is ridiculous!! If it was before they went to bed it wouldn’t have been a problem at all, but in the wee hours…. No. So we had to go to bed smelling a poo filled toilet. I don’t know, maybe have a plunger accessible for the staff to at least offer to a guest. We would have taken care of it ourselves, since they for whatever reason don’t have a maintenance person for over nights. I just think more could have been done. I feel like the staff that night could have thought of something more than moving a sleeping family in the wee hours! Also, the pool was out of order because of electrical issues. Not a huge deal but I think I should have been notified long before I was checking in. I probably would have gone somewhere else for the kids. They were looking forward to the pool. HOWEVER, if it wasn’t for those 2 issues everything would have been fine.

Great Location! Perfect for families.

Great place to stay! Very good breakfast!

I love this hotel! They always take good care of us.

Would recommend to others.

Good place 😄

Great hotel.

Extremely clean, modern room and hotel. One of the best experiences at a hotel ever.

Clean, new feel, good bfast

Pool was closed

Great place to stay.