Country Inn & Suites by Radisson, Ames, IA

When we arrived at the hotel it did not appear as the it did in the pictures. You could tell the property was not well kept. The hot tub by the pool was closed for maintenance the 4 days we were there. There were no towels in the pool area. The room was dirty. The room smelled and the carpet was wet. There was tons of dust and dirt in the bathroom under the sink. When I turned on the hot tub in the room black dirt came out of the gets. There was tape on the walls covering up holes. There is no housekeeping during your stay. The breakfast was absolutely disgusting. The batter for waffles was separated. The sausages was gross. The fruit was all rotten. Will never stay there again!!!!

Ok place to spend the nite while in the road. There were only 9 rooms being used that nite for the entire place, let the check in staff. Asked for 1st floor but was told no clean rooms. It felt like a sketchy location but it was clean and it did have a good breakfast.

Comfortable bed, hot breakfast

It was clean and quiet I specifically booked it for the hot tub and when we got there, the hot tub was not working.

Very poorly maintained. We only stayed 1 night

Breakfast was good,clean room

Had bugs in the room, staff was not friendly at check in, she acted like I was bothering her for coming in. In the morning I left the keys in the room and my daughter left her phone so had to go to desk and get a new key … nobody was manning the desk. I waited 25 minutes, ringing the bell, calling the desk nobody around, yelled “does anyone work here” I finally had to walk down the hall to breakfast room and yelled for someone in there for a key. When I came back down 4 more families were waiting to be helped at desk and leaving due to cockroaches in the rooms. This was by far the worst country innn and suites I’ve ever stayed and will Not be back. Did not feel safe or secure with my kids there at all.

We proceeded to check out of our room about 8:55 and waited at the front desk for at least 15 minutes for someone to check us out. Rang the bell several times and no one ever showed up. We prefer Country Inn & Suites over most hotels but will not stay at this one again.

When I tried to call before getting there the phone was not working. Red flag number one. I went there In fear that I wouldn’t have a room. Once there they were out of the body wash, shampoo and conditioner. The mini fridge was broken and so was the outlet in the bathroom. The tub did not drain and the spout/ shower head were both going at the same time and I couldn’t get that to work properly. Needing to stop the shower at fear it would spill over. Additionally the hot tub was not working. Finally, the breakfast was out of coffee, and eggs. The waffle machine was clearly not cleaned regularly and when I tried to contact staff zero reply and no one at the front desk while myself and another guest waited. Literally should have packed up my stuff and left.

Good. Everything was great, excellent

This place was run down. The hallways smelled foul. They had a shortage of maid service, so the rooms were not getting cleaned. I will avoid in the future.

Good location. Hot tub was broken. Heater in pool room was broken. Ice maker was broken. Breakfast wasn’t great. Bread for the toast was rock hard. The room was clean ish. There was a bandaid left on the peephole.

They had a nice outdoor seating area, plenty of parking the rooms were fairly close together considering we had one sweet and one double Queen room. The heating and air conditioning unit sounded like rain beating on a tin roof every time it turned on. We were missing a smoke detector right above the bed kind of left a gaping hole. They had a pretty good selection at breakfast, but often out of the hot items. Either they didn't properly assess the number of people for breakfast or they underestimated what people might take.

Hot tub heat element was out and nothing was disclosed about this ahead of time. We booked this place specifically because it had a hot tub and it wasn’t working yet rooms were “non-refundable”

the breakfast was very poor. at 8:45 wife's coffee she threw away my second pull emptied the container. staff member watched then said wait a second i will get more . 10 minutes later when we left no more coffee added. egg omlette & sausage ok. one piece of bread left for toast, waffle mix ran out. the two people working the breakfast were at the front desk to check us out .

Convenient No housekeeping until you request

The room was ok for an overnight stay but I would have booked somewhere else if I knew the conditions of the property. I bathroom ceiling was separating from the ceiling board and the tube drain was clogged. The water would just sit there for over 30 minutes after showering and also the shower was dirty. Also there were black nets in the room, not sure where they were coming from. Breakfast was good.

Staff was awesome!