Delta Hotels by Marriott Anaheim Garden Grove

What truly made our stay exceptional was the incredible service. We had driven straight through the night and were planning to go directly to Disney since regular check-in wasn't until 4:00 PM. However, we were worried about leaving all our luggage in the car while at the park and having to break up our day later just to come back and check in. We decided to stop by the front desk to see if early check-in was even possible. The staff was unbelievably kind, accommodating, and friendly. They were able to get us checked into our room early for a small fee, which we were more than happy to pay. Being able to unpack, get organized, and head off to the park with total peace of mind set a great tone for our entire vacation. We left for Disneyland super happy, and we would definitely stay here again!

I was charged a deposit fee, and it has been one month since my stay. I had to contact you to request a refund, but you still charged me $1. I have called twice to resolve this issue, but it has not been resolved yet. I was charged a deposit fee, and it has been one month since my stay. I had to contact you to request a refund, but you still charged me $1. I have called twice to resolve this issue, but it has not been resolved yet.

Room was older, had carpet stains, didn’t feel very clean. Bathroom seemed worn and tub had either rust stains or wasn’t cleaned. Plus was the Staff, they were very nice!

Our experience at this hotel was extremely upsetting and disappointing. Our vehicle was towed from the hotel property without us being properly informed about the parking restrictions. There was a language barrier, and the hotel staff did not clearly explain to my husband that we were not allowed to park near the restaurant. Instead of contacting us or giving us an opportunity to move the vehicle, hotel security allowed our car to be towed. We were traveling with our children, and suddenly finding out that our vehicle had been towed put our family in a very stressful situation. We had to figure out how to retrieve the vehicle while taking care of our children, and we ultimately had to pay $650 to get our car back. When I spoke with the manager about what happened, I expected understanding and assistance. Instead, the manager was rude and refused to take any responsibility for the situation. What was especially disturbing was the way the manager responded when I brought up the language barrier and the need for clearer communication in Spanish. She made a sarcastic and insensitive comment suggesting that the hotel would then also have to provide other languages, such as Chinese and Japanese. I found the comment disrespectful and racially insensitive, particularly because I was already extremely upset about our vehicle being towed and the financial burden it caused our family. This situation could have been avoided with clear parking instructions, appropriate signage, and better communication from hotel staff and security. At the very least, someone could have attempted to contact us before having a paying guest’s vehicle towed. I am requesting that hotel management take this complaint seriously, investigate how this situation was handled, and reimburse us for the $650 towing expense. I would also like the conduct and comments made by the manager to be reviewed. Guests should be treated with respect regardless of the language they speak. No family staying at a hotel should have to go through an experience like this.

Great hotel

Exceptional

The stuff was not friendly rude at the friend desk The stuff was not friendly rude at the friend desk

Sink was clogged and dirty.

Location and staff. Cleanness and the elevator to get to the room was not fast enough.

Djsj

Very clean and the staff was very helpful! Especially during breakfast all staff was very accommodating Everything was great!

Nice

N/A

Very good

Clean and great location. Nothing I disliked

Very good

Good

Superb

Exceptional

swimming pool and hot tub are dirty