Residence Inn Arlington Ballston

The hotel was great, location awesome and staff was excellent. I would only wish the pillows were more comfortable.

Hard to find staff when checking in.

Good place to stay. Has a kitchen

Another great stay! Maria again a jewel! Never feel more welcome anywhere I go

Staff was very helpful.

Everything honestly it was perfect from the staff to the facility it was clean and well kept and we felt very welcomed. The parking was steep if your staying more that one night

I loved that I could park my car and didn't need to move it until we checked out. The location is surrounded by so many places to eat. It's also convenient to public transportation. My family and agreed that we will definitely be revisiting the location. The only negative experience I can say that I had; was that the pool water was too cold. However, that could be my opinion.

Great location, spacious room and great breakfast options

Nope

General manager took time to bring up needed extra towels when staff was short thank you

Great stay!

Every time we visiting in dc area this hotel is our only choise.

An ideal experience. Staff were extremely polite and property was immaculate. Great pool to relax in, peaceful courtyard, and a cozy lounge. Room was big and bed was unbelievably comfortable. Just a terrific stay overall. Will be back again!

I was pleasantly surprised how easy I felt like home the moment we checked in. Staff is incredibly friendly and helpful, room is clean and in great shape, kitchenette and fridge is a huge plus when travel with kids. Breakfast had a good options for a whole family. And outdoor area with cornhole was a good place to unwind after busy day. Very close to restaurants and metro. Pick this hotel next time you are in the areas, it’s the best!

The gentleman from the front desk was awesome. Him knowing spanish is a plus and his hospitality was amazing. Would come back again!

Very nice place and very nice people.

Getting to the Metro, to get to Washington DC was very easy. Clean Helpful staff.

Clean room, helpful and wonderful staff, great breakfast. Great location.

room was clean and very close to mosaic park

I am writing to express my disappointment with our recent stay at your hotel. Unfortunately, our experience fell far below the standard we expected, especially considering we paid nearly $400 for a single night's stay. When we arrived, the bathroom in our room had clearly not been cleaned properly. There was a dirty washcloth still hanging in the shower, which immediately raised concerns about the overall cleanliness of the room. It was very disappointing to check into what should have been a clean, ready room only to find evidence that it had not been properly serviced. In addition, the check-in experience was extremely frustrating. The front desk associate was dismissive and unhelpful throughout the payment process. The issue was not with our payment method, but rather that she did not know how to process a payment through Zip. Instead of attempting to resolve the situation professionally, she placed the responsibility on us. I ultimately had to contact Zip Customer Service myself so they could walk her through the payment process. Between the unclean room and the discourteous customer service we received, our stay was not the quality of experience we expected for the amount we paid. Guests should be able to expect a clean room and courteous, knowledgeable service upon arrival. I hope you will review this matter with your housekeeping and front desk staff and consider appropriate compensation for the inconvenience and disappointment we experienced. I would appreciate your response regarding how you intend to address these concerns. Thank you for your time, and I look forward to hearing from you! Sincerely, Sherri Please read above