Four Points by Sheraton Asheville Downtown

Our room was clean. The desk staff were friendly, helpful and competent. Natasha gave great service at breakfast and the cook had a cheerful attitude. Breakfast was a buffet, and they cooked our eggs to order. Parking was free. The only downside(s) were that generally the hotel is dated: the outside could use a freshening up as could the bathroom fixtures.

Reasonable hotel maybe a bit dated. Room was clean and comfortable, noise was at a minimum. The service at the restaurant/bar was a bit lacking, but the food was good . The hotel Wi-Fi was wide open with no password or disclaimer splash page. This is a huge risk to guests and to the business. I did notify front desk staff, and gave them details to tell their IT department. Easy walking distance to downtown, and also easy access to the freeway.

Great experience, our second stay there.

Good location and onsite parking very helpful

Clean room only passing thru for the night

The room was somewhat clean. But there were spills down the wall and it smelled horrible when you walked in. Staff was fine. We didn't have much interaction. We did not eat breakfast because we did not stay there. This hotel was not what was represented in the picture that are showing people. We would've never booked this hotel if the true pictures were presented. It's old rundown dingy not anything you expect from a Marriott hotel. We are actually trying to get our money back because we found other accommodations that were more suited. The downstairs bathroom was disgusting. There was no soap. It was old and not maintained. There was a random desk and a bunch of junk they were also doing some silent auction. Just super strange I would never recommend this hotel to anyone.

We loved this hotel. We went tubing in Asheville and decided to spend the night so we could check out downtown. This hotel was clean, had great parking and was right in the downtown area. There were a ton of restaurants/bars that were a short walk away. The hotel itself was clean and the bed was so comfortable. I'd definitely stay here again if we find ourselves in downtown Asheville

Great location for visiting downtown Asheville. Free parking and tasty breakfast option at the Chop House. Service was excellent and food was prepared to order. Small problem with TV was corrected by Jenn quickly.

Overall great stay

Parking was convenient to downtown Ashville. The room was clean. The property is an older and will someday need some updating. The breakfast offered lots of variety and was good.

The first room we were assigned, the AC sounded like a jet engine. It was extremely loud. The front desk clerk, Mitchell, was very responsive and reassigned us to another room. He thought maybe a compressor was going out. The reassigned room had no hand soap and the television didn't work. The room never cooled throughout the night, but we stuck it out. We only stayed one night and informed the clerk at checkout, not Mitchell, about the tv and lacking hand soap. She replied well I hope it didn't sour your stay. It is an older hotel, and not one of the newer four points. It is a walk to get to the south slope but it is walkable, and there are several amenities, restaurants and shops located close by within a shorter walking distance. The restaurant was closed except for breakfast. We would not stay here again.

Cleanliness, welcoming staff, convenient location

The air conditioning unit in the room struggled to keep the temperature below 80 until around midnight and the room was consistently very humid. There was also no exhaust fan in the bathroom, which made the humidity problem even worse. The third floor overall seemed to be in ok shape, but when we detoured down the ground floor hallway it was pretty rough. The staff were very attentive and breakfast was good. It was fine for a budget stay within easy walking distance of downtown amenities, but if I'd planned an anniversary trip with this as the accommodations, I would be in trouble.

This hotel while being a little older was well maintained. Very clean with great location. All the staff were very nice and helpful. Breakfast was amazing. Great value. Plenty of parking.

Staff - Everyone was very friendly, welcoming and helpful throughout. Check in was easy, and all issues we had with our rooms were addressed quickly and efficiently. Breakfast - again, the staff were excellent, and the quality of the breakfast was good overall. It was never busy and so service was fast and food was fresh. Location - excellent location, very close to downtown and in walking distance to everything you'd want to visit in downtown Asheville Parking - Parking was plentiful, and free - unlike most other downtown hotels. Now for the Cons: Room maintenance - we had to switch rooms due to a non-functioning AC unit. Then after switching rooms, the next room had a plumbing issue with the faucet not working. They did fix it fairly quickly, but they should really check that rooms are properly maintained before opening them to guests. Breakfast buffet - when booking it showed there was a breakfast buffet available, but on none of the three mornings we were there was there a buffet. That was a little disappointing as I had pre-paid for breakfast when booking the room. Overall a solid 7/10 and I would consider staying here again. My recommendations for this place would be to work on upgrading rooms, and give your staff a raise.

Property is lovely, clean, but needs to be updated. Super convenient to all things Asheville

Staff and Service personal were great.

The 4 point was in a great location room was very clean, Mitchell at the reception desk was very helpful suggesting places to eat and visit he was very friendly and we appreciate all he did for us

We stayed for 2 nights. The hotel was clean and quiet. The room was comfortable. The only drawback was no complimentary breakfast. The location was perfect. We we able to walk everywhere in downtown Asheville.

Passable