Kimpton Hotel Arras by IHG

Overall a nice hotel, however we struggled to get the air conditioning to work consistently at night while we were sleeping. It would be working fine when we went to bed, but we would wake up in the middle of the night sweating because the ac was no longer working. We asked the hotel to fix it but had the problem again after they said it was resolved.

great location, friendly helpful staff. Highly recommend

Very friendly staff excellent room We had a great stay!

Great location and awesome hotel! Friendly staff!

All employees were so helpful. The check in agent was excellent and gave us good recommendations for great restaurants. Would stay here again

Super comfortable beds, very clean, taffvery helpful and location cannot be beat

The overall look and service was great. Staff were helpful always.

Beautiful facilities, helpful friendly staff, breakfast was great. Comfortable beds.

This was 1 of the worst hotel experiences I’ve ever had. This hotel has no insulation or sound proofing on the windows or walls in between rooms. We heard very loud cars & motorcycles out on the streets below until almost 1am and could hear (very clearly) the family, small kids & dog in the next room. This is a very nicely designed, somewhat new hotel & was quite expensive with high reviews — how is this noise problem not included or mentioned in reviews?? DO NOT stay here if you want to sleep at night or after 7am!

Great stay as many times before. Exceptional hotel

Clean, staff were professional, helpful and friendly. Great restaurant too

We enjoyed our stay. Nice amenities and conveniently located in downtown. Staff was very nice and made our stay enjoyable. Thanks!

Loved everything! Will return soon!

The hotel was really beautiful and staff were so helpful. The hotel had a great location and we loved the views!

First time in Asheville, and glad we picked this hotel for our stay. Great location for walking to great restuarants and bars. The valet parking was very convenient when went on day trips. Room service also very good. We didn't dine at restaurant, but appreciated coffee bar in morning and the bar had good cocktails for a nightcap!

The perfect hotel, great facilities, staff and location

Difficult to rate this hotel. It’s relatively pricey, $300+ - night hotel and charges a resort fee. For that, I expect to have coffee in the room and not have to go to the lobby to start the day. Room was clean and well laid out but bathroom light burnt out and tv streaming didn’t work - it uses a an old school method rather than the easy connection you can do at Marriotts and others. Was able to check in about an hour early and bags had been taken to my room already when it became available, which was nice. The property was well located and the staff were attentive and friendly. Overall a mixed bag at that price point.

Great place. Wonderful staff. We will be going back for more :)

Lovely stay. Staff was very friendly and helpful.

Super clean, cozy, modern rooms with a great shower. Bed was comfortable and made perfectly with high-end cotton linens. Perfect central location for my meetings.