Embassy Suites by Hilton Atlanta Airport

Was very nice clean and breakfast was great

Clean

The A/C was blowing cool air, but the room still felt hot throughout the night, and we kept waking up because we were uncomfortable. Since we were only staying for one night, we decided not to contact the front desk and just make the best of our stay. Unfortunately, I would not stay at this hotel again, nor would I recommend it to others. The best part of our stay was definitely the breakfast—it was the highlight of the experience.

My angst was the facility. The pull out bed mattress was atrocious, really really bad as a couch or a bed! Should have been junked a long time e. The refrigerator had a smell from somewhere in back of it. The one piece shower curtain and shower that definitely has outlived it purpose. The property is currently undergoing renovations so hopefully I will get to experience it again.

They need new bartenders cause those ladies were miserable. Mood killers. Acted like they didn’t want to serve you. They are not welcoming or warming. Very grouchy recommend hotel gets new bartenders

Breakfast had a lot of choices

It 1st started with check in , I checked in on Hilton Honor app -I was given a Room number and told I had to get Digital Key Access at front desk upon arrival. I was greeted by a very nice lady -who was New maybe her 1st Day . She then told me that that room wasn’t available due to house keeping short staff and some other BS !!! Then she call help over he ran floor to floor looking for a room . I waited 1hour for them to find a room that was barely together. The air didn’t work , the toilet paper rack fell off wall , the bathtub had chipped paint .The night stands and desk had ants everywhere. Then the next morning the shuttle that suppose to run 24/7 now working with sister properties to Run their customers to airport, which mean I now had to wait 45-1hour to get to airport to pick up Rental Car . Again I was late for that -after I ask before I booked then at the time I arrived and was told it runs every 7 min- That made me late for pick up for suv I needed to get to move my son stuff out of Storage to his Dorm room . Anyway I had to get a small truck 😡I will not be going Back . My experience was 3/10 . No accommodation , nothing !!

They had an outage of their systems on 31jul2026, but manage the issue well.

Everything was fine, I would definitely stay again.

Key battery on room door was dead had to wait on engineer to come change batteries

Very disappointing and not at all what we usually find at Embassy Suites. Computers were down when we checked in, which we do understand happens. But they were so inefficient in handling it. Instead of having a list of all the clean rooms available, they had to send someone up to each room to “check” before they’d assign it, leaving each person standing there to wait. This caused a huge backup at the front desk. (And since it was 7:30pm, one would assume they were all mostly cleaned by then.) Once in our room we found the toilet seat so loose it was nearly off, and the sink was backing up and slow to drain. We decided to order room service and called the front desk to ask where we could find menus. We were told “you’ll have to come down and get one.” Decided to forget that option and just go to bed. We had just fallen asleep and the phone rang at 10pm, telling us we had to come down to the front desk to give them our credit card for incidentals now that their computers were back up. I got dressed and went down, and not so much as a “sorry for disturbing you” from the front desk agent. I was told to insert my card, and as I started to, was told “that terminal isn’t working, you need to go over to the other one.” No apology for the inconvenience, no offer to do anything above the bare minimum. Hopefully it’s just a one-off from this location, but terrible customer service and apathetic staff.

From check in to check out, the staff made us feel like we were at home. And the breakfast was amazing.

All the staff was great the bartender Raven was great. She was so nice she was very helpful.

Ok

Check-in was easy. The hotel itself was OK. As far as cleanliness, I will give it four out of five stars. It definitely didn’t resemble a five star hotel but it was decent.

I did need to switch rooms because of a cleanliness issue, but they handled it professionally and without any attitude or inconvenience. They immediately issued me another room and made the process easy. Breakfast was also wonderful. I did not get a chance to enjoy the happy hour during this stay, but Tyler and his coworker truly stood out and made my experience much better. Their customer service was excellent!

The room was large and clean. The staff were very helpful and nice. Our breakfast was very delicious. One of my favorite places to stay.

The hotel is under construction and the elevator was down on the floor we were put on and the pool was closed the entire time. The room smelled like paint fumes because of the construction. And you could hear the noise while downstairs in the lobby from the construction workers drilling and hammering as well. Needless to say I was very disappointed and left early because of it. The staff I will say was very friendly each and everyone that I came across and the breakfast was great.

Everyone and everything was excellent!!

I don't want to be "That Guy" but the AC in my room was horrid and the shower dripped all night. Besides that, everything else was great.