TownePlace Suites by Marriott Austin South

Our rooms were extremely clean, and the breakfast was delicious! Will definitely come back and stay!

We had a sudden change in travel plans and were very happy. Breakfast was incredible

Pet friendly but a very expensive rate to just have one little dog. Outrageous

Everything was very good except there was no breakfast on the last day of my stay. The man at the desk said the woman who sets up the breakfast was in a car accident that morning. No backup plan from the hotel.

We enjoyed our stay with our nephew very much. He thought the pull out couch was awesome. We enjoyed the pool at night as well. We never made it to breakfast but we heard from fellow hotel slayers that it was good. The staff was very nice and accommodating. I will say, in the suites, put more towels, please. We only had two towels and there was three of us.

Very clean and very friendly staff. The rooms have everything that we needed.

Roaches

Great location. Very helpful and accommodating staff. I don't know what it was but I did not feel comfortable in my room, like I felt like someone was watching me the entire time!

No AC in the hallways made the room warm near the door. Breakfast was cancelled for renovations and then reopened the next day. Makes me think that the kitchen wasn't being renovated and they lied to cover up something. Pool was filthy. Rooms are very small. The shower is very poorly designed. The bathroom gets wet when you shower. Bed wasn't great.

Hotel is located in a great area with near by walkable restaurants. Also easy access to downtown. Great price for a Hotel in Austin.

The most important thing to me when travelling is safety and cleanliness. I chose this hotel because both were highly rated, although I was skeptical when reading the reviews. To my surprise this hotel really is as EXCELLENT as everyone said! Truly a gem that far exceeds other hotels in the area. The staff was ALWAYS professional, I never worried about my safety, and the room was clean.

I did want to share one interaction that left me disappointed. On the morning of checkout, I came downstairs around 6:45 a.m. because my wife is pregnant and was already awake and hungry. I mistakenly thought weekend breakfast began at 6:00 a.m. After grabbing a cup of coffee and a couple pieces of fruit, I was approached by the employee working the breakfast area/front desk. She said, “Can you please not take anything from here? I have about 70 people coming down here, and we’re running low on stock.” Once she explained that breakfast didn’t begin until 7:00 a.m., I completely understood. The mistake was mine, and I even offered to return the fruit since I had already handled it. She declined and allowed me to keep it. My concern was not that I was corrected—it was the manner in which it was done. The interaction felt abrupt and unwelcoming. A simple greeting and explanation such as, “Good morning! I’m sorry, but breakfast doesn’t begin until 7:00 a.m. You’re welcome to come back then,” would have communicated the same policy while making a guest feel respected and welcomed. Other than that. It was a great place to stay for the price.

Clean room,excellent condition ♥️

After some initial issues with cockroaches in our room we were promptly relocated to a new room on an upper floor by the helpful staff. Internet also suffered some problems due to heavy rain, but that resolved, still found it relatively slow for remote business work though fine for e-mails. Free breakfast was good with nice variety and enjoyed the Texas shaped waffles, location was good for our needs but was a little put off by being charged nightly parking fee given there was plenty of parking in the area. The suite rooms with kitchen had a full size fridge and necessary items for meals. Several grocery stores conveniently located in local region were helpful

Very nice hotel and delicious breakfast!

Reason for the lower stars is that even though is a newer location, the shower looked like it was falling apart, plastic shower pulling from the wall, cracks etc...I was surprise AC was a window unit. We also were charged $10 for parking, I called and they said no charge, my BIL called and they told him there was a charge, is an open parking lot with no security nor a reason to be charged. Front desk also told us check-out was at 11am on Sunday even though confirmation and hotel website stated 12pm. We were there for one night for a funeral so not big deal but for a longer stay this could have been an issue.

Bad

Booked a King Studio and was given a double queen. Staff had no explanation as to how or why it was given away. Was not happy about this.

The biggest issue was the shower in room 300. We could only take baths or use the hand sprayer. The top shower handle was broken.

Pool wass dirty and staff including onsite manager were not very friendly or helpful