La Quinta Inn & Suites by Wyndham Baltimore Downtown

Nothing I had a bad experience with staff and the room. The shower, the door and the parking garage were not working. I had a staff member be a little racists to my boyfriend and I. We couldn’t shower, the door wouldn’t lock properly and my car was stuck I. The parking garage with no access to it

Very good

Dirty and out dated the room was small not clean. The door look like it's been knocked off the hinges. Loud noise I didn't sleep well at all. It smells like weed in the lobby and throughout the hotel. Would not recommend to stay unless you don't have no other choice. For $95 a night definitely not worth it.

Okay

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The room I was given from the front desk when I checked in was dirty. The walls needed a paint job. The carpet between the room and the bathroom were ripped. There was an odor throughout the hotel that smelled of sewer. I presented my disappointment and dissatisfaction to the owner but she just looked at me without offering any assistance or alternative options. It showed me I was probably not the first customer to check in and check out the same day less than an hour of staying there. The photos online are misled.

Rooms clean , but building was need of repair. , staff nice. But when I called about parking nothing said about using there system. It cost 20 a day but end up costing extra 20 for hours . No parking to go check in. Not a great setup. Not at all impressed

Only issue was the lack of communication with the check in , and upon arrival the side table was chipping in the side.

Will not recommend anyone it was in the ghetto. The hotel was more of a motel ghetto!! furniture broken, bathroom dirty and mole on the wall no good. The first thing they gave me the room door didn’t lock that was already a red flag. crackheads right next door of the hotel, around the corner, down the block and across the street.

This property was in a good location for walking distance to Camden yards, parking was easy as well

Front desk clerk was nice and accommodating The floors in the room were coming up. The shower had Zero water pressure. A/c did not work that well. Had to ask the front desk for more towels after the earliest request wasn't fulfilled by the cleaning staff

Bad

They cancelled our reservation. Only found out when we arrived to check in.

Shower didn't work....$500/night and the shower knob falls off.

The room was basic with broken furniture that didn’t fit. The shampoo was attached to the wall several feet away from the shower. The towels were threadbare. No lamps or charging stations next to the bed.

The vinyl plankl floor in our room was coming up; I scraped my foot on them whenever I walked in the room. The floor was sticky. And it smelled really musty until we cranked the air conditioning. There also appeared to be smears of blood on my sheets. And when I looked under the sheets to check for bedbugs (none, fortunately) I saw cigarette burns in the mattress covering. This place was kind of a dump.

Good

The staff we had were tremendous. Melody, Debbie, Mo, Mark. Some of the staff I did not get their names. They made our stay positive. They are friendly, helpful and you are so lucky to have them all. Every employee we had interactions with went over and above their duties. The maintenance, front desk, cleaning staff and dining room staff.

We stayed here for a night and before checking in we called the hotels and requested for an early check in and the front desk gave us the confirmation on early check in. When we checked in we were denied the early check in and instead we were asked for additional $35 which we agreed to pay. The Manager Ms sue was very rude with us. The Manager and the front desk told us that they don’t know work with the 3rd party website but they don’t deny the business from 3rd parties. Then she showed us the written policy on the front desk and expects guests to come in before booking and read the policy on the front desk reception. We also checked their website they didn’t mention about early check in fees anywhere on the website. The manager Ms Sue didn’t even hear us out and simply walked away. Then we were assigned with the worst room. The room was filthy, dirty and smelled bad like a public toilet. After multiple requests we were assigned with another room and the tap of the shower was making constant noise. We called a front desk and the guy said they don’t have the maintenance guys. Imagine having a stay when as a tourist and paying extra and still receiving such pathetic service. We’ve always chosen Wyndham but this was the worst experience ever. We’ve always will certainly share our experience on Wyndham fb page with the photos and videos we have. The worst experience ever. We wouldn’t recommend this hotel unless you run out of all the options.

Our room was dirty upon arrival. It looked like someone had laid in our made bed. There was someone else's hair all over the bathroom. Our room lacked side tables, lamps and room darkening curtains. The walls were stained and the room smelled of urine. Thankfully I was able to get refunded for my second night. The staff was nice, but didn't really do anything to make our stay better.