SpringHill Suites by Marriott Baltimore Downtown Convention Center Area

professional I give their efforts 5 stars. Way to go Team!

Everything great, breakfast was included (scrambled eggs, sausage, oatmeal, fruit). Coffee was not great -very watery, and some of the little creamers were expired from August. hen I pointed it out to the staff, I was informed it was ' just numbers'). Since i buy the same type of creamer I literally knew he was wrong.

The hotel is very nice. The location is terrible and not safe. I stayed Sunday to Thursday. The morning and evening as I was leaving the hotel or coming back felt unsafe.

The hotel is bigger than expected. My suite was huge. Nice shower, sofa and King size bed. The only knock is you have to pay to use a parking garage across the street and the area in front of the hotel is pretty sketchy. Other then that, it is a nice place to stay.

Superb

Exceptional

The hotel was fine and the most of the staff we’re friendly and helpful but the parking situation was ridiculous and expensive and the valet drivers were rude and unprofessional.

I like that it smelled really nice on the Floors, the staff was very polite and friendly, My room was very nice & clean , they even offer Breakfast in the am, but I was asleep in bed lol… I would book at this location again.

Breakfast is great Gym is great Staff wasn't as accommodating Not the best customer service

We stayed for a night the room is clean but the parking is expensive

Staff was very nice and friendly. Breakfast was absolutely great. The chef even cooked a special order of bacon for me. I really appreciated that.

Checking in and out was...

Very clean.

Only about 1/2 mile from Camden yards. Rooms were excellent - large, great beds, showers. Loud after dark. Didn’t feel safe to be out at night. Sketchy area, homeless, panhandlers. Food at hotel subpar

Super clean and nice hotel! Bed was so so comfy. Would definitely stay here again!

Customer service at front desk was exceptional.

I missed a full time restaurant.

The staff and room was excellent. The location was ok. You can't really control what goes on outside of the hotel. The breakfast was less than stellar but ok for a coffee and a quick bite.

Exceptional

I was attempting to find a way to pay for my two-night stay because I was unable to make it for the first night. The front office supervisor claimed he could not take my card over the phone, attempted to charge the expired card that was on file then told me he couldn't adjust my reservation because it was booked with a third party. He got off the phone with me and I learned while on the phone with Marriott reservations(while trying to give THEM my updated card and pay for the two nights up front) that he had CANCELLED my reservation, leaving me without a room for the next day in Baltimore where every hotel within a 15 mile radius was sold-out.