Springhill Suites Marriott Baltimore Downtown/Inner Harbor

My family and I stayed at the SpringHill by Marriott in downtown Baltimore in

I had an excellent stay at SpringHill Suites Baltimore Downtown/Inner Harbor. The hotel is beautiful, very clean, comfortable, and conveniently located, but what really made my stay special was the outstanding service from the staff, especially Romey at the reception. Romey was extremely welcoming, professional, polite, and genuinely helpful from the moment I arrived. He went above and beyond to make sure everything was comfortable and that I had everything I needed. He was always approachable, patient, friendly, and happy to assist with any questions or requests. His hospitality and positive attitude made me feel truly welcomed and well taken care of. It is always great to meet someone who takes such pride in providing excellent customer service. Romey is definitely a great representative of Marriott and made a very positive impression on my stay. I would happily stay here again and highly recommend this hotel. Thank you to the entire team, and a special thank you to Romey for his exceptional hospitality! Nothing

Parking is cheaper with the valet than nearby public parking. Front desk staff was super helpful and all staff we’re friendly

Bathroom door broken. Minimal breakfast choices. No parking.

My husband and I had a very pleasant stay for 4 nights while in Baltimore for a wedding. The room was comfortable and clean, the check in staff were friendly, the location was convenient and the breakfast was of a good standard. We liked the 24/7 on site shop. We felt that this was excellent value for money paid. The decor was slightly dated in the hallways and rooms, and we found it unusual that the sink was separate from the bathroom. It would be good to have more fresh fruit and cold meat options at breakfast. Minor points however, overall this was a very pleasant stay. Thank you.

Exceptional

The staff at the front desk were very nice. The room we stayed in was nice and was clean. The vault in the lower level was very interesting. The breakfast was adequate for our needs. Location was good for our purposes.

Very convenient location to the Inner Harbor area, with walking access to lots of retail, dining and attractions. And a decent selection in the food shop area of the hotel. And the staff was super-friendly and helpful/knowledgeable!

Front Desk Manager Romei was outstanding, helpful and gracious! I would stay here again in the future!!

The room I had to be transferred to was great. Everything was decent, clean and in working order. I love the breakfast and even the inconsistent valet, which I know is not a part of the hotel. Most of the staff is very kind & helpful. My initial room was extremely hot and the thermostat was not working properly. I was given another room, but no courtesy was not extended to bring a new key card.( In all fairness I did not ask) I was exhausted and had to return to the front desk with my luggage several floors down.

Location is great, staff is very friendly, hotel itself is majestic.

Great location. Walking distance to the stadium. Beatiful lobby with a (unmanned) bat with the football games on a big tv. Lots of folks brought their own bevs and food to enjoy. Room was ver spacious with a semi divide between sleeping and living room with a full couch. Barsink,micro and fridge. Beds and pillow comfy. Decent free breakfast. Lobby is locked at all times so very safe. Our tv didn’t work. They came up to fix it but no volume, and we couldn’t turn it off.

excellent location for a short stay, will use this hotel again during future travels Nothing_ all was good as per the expectations. will use this hotel again during future travels

Great spot. Could use some more breakfast options

Exceptional

No

Great staff. Very welcoming front desk person when we arrived for check in. Beautiful space.

Staff were exceptional. Beds and pillows were not 0comfortable.

The property is a little old but that is part of its charm. It was clean and well maintained. Excellent area but the pavilions in the inner harbor have seen better days. Plenty of parking and dining options nearby, very walkable.

The location and spaciousness of the room was fantastic. The valet process. For the price, I felt like there could have been a better system to it