Fairfield Inn and Suites by Marriott Batesville

Its was clean and i love it there

Property was dirty. Carpets in hallways extremely dirty. Towels were grey suppose to be white. Mildew in showers. Not your typical Marriott hotel. Does not meet their standards

We stayed 2 nights at this hotel and the first night we discovered the TV did not work, the AC was leaking and the carpet was soaked(it smelled very strong of mildew) and the air did not work. This made for an awful night. They said they could not move us until the next day. We were helping move my stepdaughter into a new apartment the next day and we had to take all of our stuff with us and leave in the hot car all day because they did not have a room ready. The room on the second night was decent. The air and tv worked, but there was a black line down the middle of the screen. There were lots of other issues, but this hotel was just very poorly managed.

Even though the room was just a little bit small... staff was good... rooms clean with a good smell

Excellent stay for us. Very kind staff. Awesome value. The breakfast was wonderful. It had something for everyone. Our only complaint was that the tv had a slightly damaged screen. Safe area it seemed. We had a truck with equipment in the back that we were able to park outside our room to keep an eye on. Would definitely stay here again. Several hotels in the area and we were glad to have chosen this one.

Terrible experience, rude staff, Manager horrible. Will not suggest this hotel.

Always a great stay!!!!!

Front desk clerk was very helpful in changing room from Double Queen to Single King.

When called to confirm having a reservation at this hotel I was told "no" by the staff person that took my call. So I made a reservation because I'd already flown into Memphis and was on my way to Batesville. Once I arrived I was not given the same rate given over the phone. The staff person had issues with basic math. Then when called Hotel.com/Expedia, they desired to speak with a manager for crediting two days because after that first night stay my brother and I decided to get a Marriott in Memphis. No manger was available for emergencies, and I was told because of the holiday weekend email is the fastest for a reply from management. It was Monday, July 6th before having a response back from the manager and I had to again reach out to the staff on Sunday, July 5th, to again request a response from management. All in all Hotel.com/Expedia charged $496 and I paid $159 at the Fairfield Marriott. Then when call Fairfield Marriott in Batesville I was told I had 2 bookings, and the $496 charge the manager at the hotel said they couldn't do anything about which I paid there at the hotel. Manager said the $159 charger was from Fairfield. After returning home & waiting 3 days for the $496 to drop and it didn't I took matters into my own hands. I'm a Marriott Bonvoy participant and have stayed at wonderful Marriott hotels in Cairo and the Marquis in New York. It's my hope Batesville will strive for having better customer service when people use a 3rd party and educate staff for ER.

Dirtiest hotel I have ever stayed in. The floor in the room was covered in bobbie pins. Residue on the night stands. Wheel broken off on the desk which made it almost fall over. Carpet looked like it hadn’t been swept in years. Pool was a green color and so dirty you couldn’t see bottom. Trash on the bottom of the pool.

After checking in and getting settled, I discovered two maintenance related deficiencies with the room. When I shared the information with an employee on duty, the individual was curt and defensive, but indicated I could change rooms the following day. The next morning, I raised the issues with a different employee, and I was assigned a different room. Later that evening, I realized the new room had a maintenance problem also. During my interactions with the employees, neither apologized for the inconvenience, nor demonstrated urgency in resolving a less than optimum experience at this particular facility.

Halls smell like mold, room was very "muggy", carpet felt wet, had to put AC all the way down to get rid of moisture, toilet handle hanging off, workout room no hand sanitizer, no cleaning wipes, water bottle refilled had brown buildup, lots of pieces/equipment in food area broken Just not a well kept hotel

great easy on and off hwy. Would stay again for sure

First time at this location. Staff were nice and helpful. Pool water needed cleaning. Didn't appear to be safe to use. Bath wash in the shower was empty otherwise the room was clean and the beds were comfortable.

wonderful staff

First they couldn’t find my reservation due to Expedia not sending my info over. But finally I get checked in order food take a shower and come out to a roach on my table by my food.. yes I have a video

It’s was ok

Dog odor in the hallway

The room was nice other than the problem We was there 3 nights room never got clean and we had to ask for towels every night and when we checked in they had to come in and clean the bath room

The location is great!! The front desk clerk charged my card additional fees After I checked out the card had already paid the 205 dollars; So the clerk was attempting to charge my credit card to steal or charge my card !! Please be careful the clerk is a male black And will get your card info