Extended Stay America Suites Chicago Midway

Don't book it

Hotel has rooms

Staff night- uncooperative. Noise from outside cars. A/c fan not continuous on.

It was a good stay

Room was equipped with the minimum. Some of the walls were damaged. Thought it was overpriced for the few amenities it has. Included breakfast was limited to oatmeal and snack bars. Free parking was good but probably not worth the slightly abandoned state of the room for a long stay.

Rooms are not clean collider are messy wash are leaking water inside building pupils are smoking very hard to sleep whole night no good experience never come again in this building

I did not intend to stay overnight in Chicago, but a missed flight connection required me to do so, thus I had a late booking at this hotel. The price was right as well as the closeness to the airport. The hotel is dated and worn BUT the room and bathroom were clean (although the rug too was worn), and the bed was comfortable. The reception clerk was matter-of-fact and was clear about the rules and breakfast ameneties, which I didn't have since my Uber pickup was at 3:30 am. I was grateful to him for advising that I book the Uber before I went to sleep. That worked out well.

This is one of the worst experiences I’ve had in a very long time with a hotel. It was dirty. The carpet looked like it had been outside, the furniture inside the room was old and beat up the room had a foul smell to it.

The room was adequate and location was good. Easy to get on and off the freeway.

Pleasant

Poor

There was no breakfast

Very clean and staff were accommodating

The bed was really comfortable. The bathroom did not have a shower curtain, nor did the bathtub have a stopper to fill it up. I reached out to the person at the front desk; she was nice, but she couldn't find one for the tub.

The staff Nothing

The desk attendant was immediately VERY rude during the check in process. Additionally, a few of my new “clean” towels had black hairs on them, so I went to the front desk to ask for replacement towels and the attendant rudely replies “you need to bring the other towels we are replacing to me” so I walked back to the room to get the 2 “dirty” towels . I also had an issue with the power circuit breaker going out , I called to have it resolved and the gentleman that came started interrogating me on “what I touched” like I was a child. I let him know I had not touched any of the things he pointed out and he simply replied “well don’t”. I felt like EVERY employee there hated their job and customers . Why be is a CUSTOMER SERVICE industry if you’re going to hate dealing with customers. The only reason I picked this hotel was because it was close to the venue of a music festival that my son was attending. I would NEVER recommend otherwise .

Passable

Exceptional

My room was disgusting. The shower was clean full of dirt & hair. Whole room was trifling only think clean was the linen. Everything need to be upgraded

The hotel was quiet and secure. The staff were very rude and the hotel room was gross.