Woodspring Suites Billings

Room and property was clean. Long drive from Az about 14 hrs drive. Just wanted to check in and rest up. We got to hotel and l walk in, there were three people in the lobby. I ask if they were in line to check in. And one said they've been waiting 30 mins and the other about 40 mins. I waited about 45 mins before the night clerk came in at 11:30 and check us in. We didn't get into our room until 12am . We waited approximately1 hour and 1/2 .. the next morning all the front desk clerk was l am sorry for the inconvenience. That is BS... Their evening clerk had just left . That's why there was nobody at the desk.

1st floor

I don't enjoy "dorm" style living. There were no cups in the room, nothing. the bed was a metal trame which made noise every time you moved. Would not stay there again.

Very clean and amazing staff especially the lady at the front desk was

Nice place!

Made me extremely unhappy!

Finally...there is no hairdryer on the property!! Important to know before you choose this hotel. I wish I had known....

the room was clean but not comfortable, the staff was courteous, my biggest problem, the $10 dollar pet fee which i fully understand but the $50 NON REFUNDABLE pet deposit that was not disclosed to me until check in is absurd. especially when the room was prepaid, so they already had my money, and too late in the day to find another room felt like i had just been hijacked.

It was very basic. No iron, or board, refrigerator was really loud, hair in the shower, and for the price I should have stayed elsewhere. Oh well to tired that day to care. No one up front when you leave or come in. Have to ring the bell for service.

A/C kept room perfectly cool during the 86° day . There is a constant room exhaust fan going (no switch seemed to turn it off) not a deal breaker for me as I like background sound for sleeping, but some might not care for it. Parking was free and there are plenty of spaces. WiFi was a bit limited for the free option , you can pay for better access (streaming speed/multiple devices) Would stay here again , perfectly met my needs and was a good price

Clean hotel and friendly staff

Local channels didn’t work and hadn’t been working for a week per another guest. Staff was unaware of this problem. Overall has the advertised amenities.

Clean

Staff nice they need to keep their dolly on main floor It’s not the staff is fault but they need to keep those because it took me nine trips to my truck to put everything in. I was tired, but I did it but other than that everything else was nice. They should have breakfast there, but that’s another story. Thank you.

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Was not aware they did not have an ice machine. Need that to be public whem booking

The room was clean but very basic. We will not stay there in the future.

This was a fairly new place. It was very clean and safe. You had to have a room key to get past the lobby to the hallways and elevators. They did not have ice that I could find. The fridge had ice trays so I guess you were supposed to make your own. We used the handy laundry facilities. Overall it was a great stay.