Aloft by Marriott Birmingham Soho Square

Its location was great for the activities we were attending. It was clean as well. It lost power in the storm and they didn’t have a backup generator which was terrible. Having to walk up and down the stairs and the toilet was gurgling splashing on the floor during the storm. Never seen anything like that before.

We have stayed here several times in the past ten years. Very convenient for all that Homewood has to offer in dining and shopping. The hotel is looking worn. Needs new carpet at least. Time up upgrade the sheets.

Exceptional

My air conditioner in my room was noisy

I booked this hotel based off of it being considered a 4-star hotel. It is not. The hotel was ok, but older and not in the greatest condition overall.

Clean rooms and friendly staff. Lacking on breakfast.

Excellent location. Nice amenities

Continental breakfast was the biggest joke I have ever seen! Frozen glazed donuts! You should be ashamed of yourself!

Location was perfect, nice neighborhood and comfortable. Continental breakfast was the biggest joke I have ever seen! Frozen glazed donuts! You should be ashamed of yourself!

Breakfast was only some donuts under a glass but there seemed to be a menu for purchase but no one manning the counter. We parked on the street and saved. Homewood central areas had nice restos and brekky and coffee AC was exposed and loud like in a motel - didn't fit the style of the hotel. Ironing board was jacked and broken. Staff should notice and just replace it.

Good

Pleasant

Everything was great the staff was great and friendly we will return again

Just the rooms need updating The shades didn’t work no phone in the room to call front desk.

Hair in my fridge and on bed. Air not working well. Yogurt expired.

The pool table and such were a great touch

Despite requesting room cleaning before 1:30 that never happened and the cleaning personnel sang and shouted in the hall during the afternoon . The AC didn’t work appropriately and made noise requiring noise cancelling headphones. The room had a stench of plumbing issues either sewage issue or blocked pipes. The remedy offered was wiping the floors with fabulous cleaner which stinks. I declined that and paid for a candle I burned. The day of check out ( today) the woman at the front desk was rude . I have stayed with you multiple times but may reconsider that in the future. It was a disappointing experience this time. The hotel rooms need renovation and are tired in appearance . The breakfast donuts and pastries were also terribly disappointing. Stale donuts and sad looking pastry.

Very nice place to stay. Have been here a couple of times and will be sure to come back!

lovely lobby, nice rooms, friendly staff, great location Breakfast was non-existent. One urn of coffee and one of hot water. Ran out of artificial creamer and NO real milk. Reception said 'oh well, the truck didn't deliver' instead of sending someone to the corner to get milk. REALLY not the way to start the day. Such a small amenity would have made a huge difference to my stay and my rating. If you have no breakfast, at least do coffee well.

Breakfast was non-existent. One urn of coffee and one of hot water. Ran out of artificial creamer and NO real milk. Reception said 'oh well, the truck didn't deliver' instead of sending someone to the corner to get milk. REALLY not the way to start the day. Such a small amenity would have made a huge difference to my stay and my rating. If you have no breakfast, at least do coffee well.