Extended Stay America Suites Birmingham Wildwood

I ended up leaving during the middle of the night. The bed had strings of hair on it, I spotted hair in a towel, the furniture was broken. I took pictures. Overall not a well kept, dingy looking property!

This hotel charged me for incidental fee. The incidentals were already paid for through the thrid party app. All they had to donwas look further in the reservation to see that the icidentals were already paid for

Clean

Toilet problem. Instead of offering another room to me, the front desk person handed a toilet plunger to me. Very poor customer service.

I would 100% never stay here!!!! Ever!!!! We got there @12:15 am ready to check in and they didn’t want to let us in our room bc their “system had to be audited”. It was 12:30am and I was told “I can see you paid, I got your ID, but I can’t let you stay here without a “cash deposit.” Then was told “the audit won’t finish until 15 mins or 3 hours.” It’s literally 12:30am!!!! I finally threw a big enough fit and they let me stay bc I gave them my Id. At this point it’s 12:50 am. Then, there was bugs in our room, zero pillows, AC halfway worked, bathtub had hair from previous guest. Don’t stay here…. It’s GROSS!!! We travel for sports year round and this is top 2 worst hotel I’ve ever been associated with. If you want to see pics of the desk worker not caring at all with us, I’ll send them!!! Absurd!!!!!

Staff was not friendly at all

Attendant was nice, the room wasn’t very clean, I had a studio so I could cook dinner and there were no dishes or pots or any dishes of any kind, the kitchen lamps were missing bulbs and overall the room was run down and not very clean.

And, the breakfast was a joke. Never again.

I do not like the lobby with all those steps and there is no elevator. No luggage cart. Very tiresome! Dragging luggage and having to make several trips makes me want to stay elsewhere.

It was average

Very good

Their electric plugs/phone needs an upgrade

Was clean professional and accommodating

Passable

Location It was okay.

Pull out bed was disgusting and didn’t work well It was a suite with

Passable

Exceptional

Location Breakfast options were lame.

Very good