Sonesta ES Suites Birmingham Homewood

Breakfast could use some help. I appreciate there's food though. Staff was very accommodating. Jen was very helpful working at the front desk. Thank you Jen.

First room had a TV that they could not fix nor replace. Second room they put us in had cloudy water. Put us in a third room, but we weren’t there to move our items so they moved our stuff by dumping everything into garbage bags. All three rooms only had two towels for the three occupants. Staff was not good about reimbursing us when we had to leave the hotel due to the many issues we had there.

Accommodating staff..friendly and helpful

Room smelled like smoke upon arrival, curtain torn.

The ice maker in the refrigerator produced little ice; the ice machine in the laundry room did not work. Otherwise, it was a nice stay.

Breakfast was good and well cooked Swimming pool and BBQ area well kept Very quiet area and considering there were lots of dogs there they were well behaved Great price for a two week stay! The staff were fantastic! Unfortunately we noticed a terrible smell coming from the dishwasher; however the staff cleaned it and the room immediately! The room was a little outdated and a few broken things but you get what you pay for!

The outside of the property was nice but the inside needs updating. Our room had old worn carpet that was torn and coming up at the door. The bathtub was stained. The bathroom fan was making loud noises and was dirty. The bathroom door needed to be wiped down. The couch in the room looked dirty. If they would do some basic updating it would be much better.

Overall clean. Friendly staff. Breakfast is good and pancakes were excellent. Everything was very clean but the floors in the rooms are never mopped, just swept. When we put a wet towel on it, we noticed how black it was. We ended up mopping your own room with a wet white towel since we were there for 1 week.

Extremely clean room and great access! Highway mins away and conveniently located.

By far the best housekeeping service and kindness by Yuli. Thanks again for making me feel at home.

Absolutely love the hospitality and room service from Yuli she is top tier. It’s the simple things that make you feel at home.

The location was nice could be a very nice hotel but horrible staff and things were faulty or rundown I stayed here because it was close to the hospital and my dad was in the icu at UAB.Tv was broke and remained broke the entire stay. Maintenance could not figure out how to fix it. Never offered to change room. Went two days with no hot water and again no offer to change rooms. There were rooms available because they offered us a room to shower in but not stay in after two days of no hot water. Hotel staff and management was rude and acted as if they could not be bothered with these things. They gave us the runaround about speaking with the manager every time we asked. When we finally spoke with him we came to an agreement about our stay. They were supposed to refund us $75 for the inconvenience…… I’m still waiting and it’s been over a month

Perfectly adequate for a low budget family vacation. Breakfast area was clean and well managed.

The shower was terrible. We would not use it. There was red fungus in the tub. Disgusting. The glasses looked like they were never washed and put in the cub board.

I didn’t even stay there because it was disgusting

The hotel room was found to be exceptionally clean, which was very much appreciated. However, there was a persistent odor of cigarette smoke present. This smell detracted from the otherwise pleasant cleanliness of the space. It is hoped that future guests will experience a more neutral scent. Despite this, the overall condition of the room was satisfactory. Plus didn't really like the 100 dollars for incidentals that hasn't dropped off our account yet.

Thank you Jimmie for all your kindness and assistance with booking

Thanks to Yulisa for the amazing job cleaning and servicing my room. I appreciate the kindness and hospitality

I booked this hotel well in advance through Booking.com. I selected the "pay at the property" option and reserved two rooms for my family of 10, including four children. Even though I planned to pay at the hotel, I was still required to provide a credit card when making the reservation in case of a no-show. Before leaving for our trip, I checked Booking.com to confirm that our reservation was still active. After a long day of traveling, we arrived at the hotel around 11:10 PM, exhausted and ready to get some sleep before continuing our trip the next day. When we walked into the lobby, the front desk employee immediately asked if we were at the wrong hotel. I told her we were at the correct location. She then informed me that there were no reservations available for the night. I pulled up my Booking.com confirmation and showed it to her. After looking up my name, she told me that the General Manager had canceled our reservation because they claimed there was no card on file. As a result, at nearly 11:30 PM, my family of 10 had to search Birmingham for another place to stay. We ended up paying an additional $200 and needed to book three rooms instead of the two rooms we had originally reserved. The next morning, I checked my voicemail and spam folder and found that the hotel had attempted to contact me while I was traveling. Unfortunately, the call and voicemail were filtered into spam, so my phone never rang. I do not think it is reasonable for a hotel to cancel confirmed reservations on the day of arrival simply because they could not reach a guest by phone. I had already provided a card when booking, and I had not canceled my reservation before the cancellation deadline. That should have indicated that I fully intended to arrive. This experience left my family stranded late at night and caused us significant inconvenience and additional expense. They gave my rooms away to people who walked in and needed a room