Homewood Suites by Hilton Minneapolis-Mall Of America

Excellent staff and great location and good price for a very nice room

It was dangerous getting to our hotel. There was no near parking . The room was dingy . The television did not work . We tried taking a shower and the fire alarm in our room went off scaring us half to death. There was no amenities in the room . It smelled like smoke.

Great location for the Mall. Pool. Breakfast. The room wasn't clean from prior guests. Administration didn't handle guests'kids from being too noisy and rude throughout the whole hotel.

Exceptional

Check in was fast and very friendly. Staying here gets you a 10% discount at Chevys restaurant located on the property. Location is great for shopping and dining. The free breakfast had many options to choose from.

The staff were extremely kind and helpful, but the property and rooms were in need of some upgrades and maintenance (bed was sagging in the middle, pool area could use a new coat of paint, etc).

When they finally released my credit card hold today, they charged me for parking. That’s okay, but they never asked me about a car or told me they were monitoring car parking by cameras. I’m not mad about it, just surprised.

We had an excellent stay @ Homewood Suites. The staff was really friendly and helpful. The breakfast was delicious. The breakfast area was a bit cramped on the weekend but was perfect for the weekday crowd. I would definitely stay here again!

Very good

Great variety at breakfast ! Nice clean rooms! (Pull out couch mattress could be updated) pool was nice (no hot tub) staff was great

Clean decent-sized suit with all necessary amenities. Helpful staff. Location is very convenient for access to MOA and commute to downtown.

compliment snack

I think one of the other people on duty was outside smoking grass….not ok in my book….

My only difficulty was the “airport shuttle” which seems to have other obligations. I needed to go to the airport at 8am, but was told it had to go to “Eagen” and I could have my choice of 7am or 9am, by a rather huffy blonde desk attendant who spent most of her time outside talking with friends rather than answering calls from guests at the front desk. The room was perfect, the bed comfortable, and the breakfast great - and the rest of the staff very nice and helpful. The property exterior and courtyard was dirty with lots of cigarette butts and trash.

Unfortunately, our rooms were overbooked. They claimed Experian never gave them our information to contact us. After traveling 6+ hours from Chicago, we were given a room that would not accommodate our family and was under construction. No electricity by the kitchen area and it smelled like smoke. We were promised our rooms by the next morning at 11am but were told that it had to wait until 3pm the day off. Our plans had to change due to their communication issues. We had to wait until Monday to speak to the General Manager, she was lovely; however, we still have not seen what was promised. The experience was not what we expected nor the customer service during the weekend. The location is great and the premises were clean. The Monday/Tuesday staff was wonderful to deal with.

excellent Hotel and it was close to the Mall Of America.

Staff were wonderful and very helpful! It looks like they are staring a remodeling project soon which will help update the hotel.

Learn to treat people with respect and dignity. Also trying to sell $5 bottle waters at check inn knowing that the room already comes with snacks and beverages is a total scam do better please. Definitely wasn't feeling the love smh

Property was dirty, broken table laying out In hallway, walls falling apart, all beds were aso broken they had nothing to replace the bed we had, so eventually left and went to another hotel. Staff was nice and helpful as much as they could.

The staff was super friendly and helpful!