Hyatt House Mall Of America Msp Airport

Room was spacious and clean. Breakfast was great. The front desk person went out of her way to accommodate all of our needs. Loved the free shuttle to the airport.

We were told that we would have an express clean on the third day and a full clean on the fifth day. We were there for eight days and I had to go to the front desk 3 times to get clean towels. At that time our bed was made and trash was emptied. That was the only time anything was done. No trash emptied, no clean glasses, no clean sheets. I know that help is a problem but at a hotel as nice as the Hyatt House, there should be better service. Other than that we had a good stay in Minneapolis. Also in the bathroom there was a gap of approximately 1/2 inch between the glass wall associated with the shower door and the shower wall from floor to ceiling. This was where the shower head sprayed, so that the water came through the gap and puddled on the floor. This was obviously a design error that made for a very wet floor. The front desk staff was helpful and apologetic for the lack of housekeeping staff.

The breakfast was one of the best I've been offered at similar hotels. The room was spacious and comfortable. I was surprised at only getting maid service every 4 days. Initially, we didn't get enough towels and had to get some from the front desk. The clock and TV also weren't working and when we informed the front desk, the agent seemed unable to help us. She did offer to have us move rooms but I didn't want to do that as I had already unpacked. My husband ended up fixing the TV and the clock never was replaced. Maid service didn't happen when it was scheduled so we had to request a resupply (1 washcloth for 2 people for 6 days isn't enough). Despite this, I enjoyed my stay enough to stay there again in the future.

I forgot names but the two ladies at the front desk were absolutely amazing! And I appreciate the accommodation and friendliness and I hope she enjoyed herself at the concert …. Lovely ladies!

Staff was professional happy and went above and beyond beyond ❤️

Great hospitality from the staff. Pet friendly. Comfortable bed and nice rooms. Walking distance to MOA.

Shower Gel was out and when I asked for refill, the stuff was so rude and told me to come out to get it from the front desk.

Room was fabulous with ample space to work. Staff was very accommodating. Clean and well kept property.

Thank you

Room is clean. Good breakfast. Staff is friendly and helpful.

The room was great. Breakfast was standard fare for a hotel. The seating for breakfast was not comfortable for eating a meal. A bar, a few 2 people tables and a high top table. The rest of the seating area was more for a lounge and not eating a meal. Housekeeping was a no show. Most hotels we have stayed at, housekeeping would come in, clean bathroom, empty out trash cans. Not here. When we requested that trash be emptied, the front desk told us to leave trash can outside of door. Great; except we never received a new trash can liner. Went to the front desk to ask for housekeeping to pick up trash and clean bathroom. When we came back to room, it had been completed. The floor of the shower was so slick, it required a shower mat. The one provided was very small for the size of shower. One misstep may have caused a fall. Requested shuttle service for a particular time for dinner reservations that we had. When we got downstairs, no shuttle. Staff person at front desk said, "Oh, I didn't call them yet" What?? The shuttle driver, Huso, was GREAT!! Just a delight. When checking out, Front desk gave us our receipt; never asked how our stay was. She acted like she really wasn't interested in service. We have stayed at a Hyatt in the past, No problems. Won't stay at this one again.

They are short staffed thus plan to take out your own trash, get your own towels ands tp from the front desk. Requested a room with a full fridge for the week plus that we were there but they only have four rooms with such and put others in those. Located right next to the fire station which is a bit noisy for sensitive sleepers.

Only thing when i got there i did not know i would have to pay $20 to park my car! Why was that noted when I made my reservation?

Loved the stay overall

I checked in for a single night with a friend to see a concert in the area. It’s about a 15-20 minute drive to downtown Minneapolis from the hotel, so not terribly far away. It is competitively priced for the area and for being a newly built hotel. My room was clean and came with all the amenities I expected it to. The bathroom was slightly awkward and on the small side but still very nice and completely functional. I didn’t eat the complimentary breakfast, use the gym, or really lounge in the lobby downstairs but upon first glance they all seemed fine. There’s a couple of key card accessible entrances across the building to make sure you don’t have to walk very far from where you parked. The elevators are large and accessible. My only gripe about my stay is the parking. It is paid and not complimentary. Perhaps they can entice more guests in the future by allowing the option of choosing the breakfast or parking in their booking. Otherwise my stay was good. I really liked the touch of the TV being set up with a personalized welcome screen. Hyatt loves that little detail.

I slept until 9:30! Never in my born days has that happened!! My husband was very thankful but we did miss the amazing breakfast! Next time

The first room given to me had a bad smell and it was changed out. I had to leave a day earlier but the hotel refused to refund the last night. Overall it was not a great experience as I expected.

Everything was good, the bartender super nice guy!

Staff was helpful. We arrived very late in the night and someone was at the front desk to help