The Eliot Hotel

Such a cute hotel! All staff was helpful and friendly. The bed was comfortable, but the sofa bed was not. It needs a new mattress. I would absolutely stay here again. The hotel and neighborhood are excellent.

The staff from greeting us when we pulled up to check in to check out were all great. Clean well appointed room. A tad pricey but worth it in my book.

We traveled as a family of four and booked this hotel at the last minute because our options were limited. To our surprise, it exceeded all of our expectations.The suite was incredibly spacious, spotless, and very well maintained. The beds and bedding were exceptionally soft and comfortable, making it easy to get a great night’s sleep. We also requested a crib at the last minute, and it was delivered promptly. It was very clean and in excellent condition, which made traveling with our little one so much easier. From the moment we arrived, the service was outstanding. As soon as we pulled up, staff were there to help with our luggage, and the front desk team was warm, welcoming, and professional.The location was another huge plus. It was convenient and within easy reach of all the places we wanted to visit, making it easy to explore the city without spending much time commuting. We stayed for four days and enjoyed every minute of our stay. What impressed us the most was how unbelievably quiet the room was. Even though the hotel is located on a busy, lively street, we couldn’t hear any outside noise at all, allowing us and our children to sleep peacefully every night. Overall, this hotel offered exceptional value for money. We would absolutely stay here again and highly recommend it to anyone visiting Boston.

Great room, top tier service and an excellent location

Wonderful stay, very accommodating of my moderately early arrival and very early departure.

The Elliot Hotel is a wonderful historic boutique hotel with nice size rooms and suite option (great for families). The location is convenient and the staff are lovely! It does not have a traditional bar or restaurant. Uni is an amazing Asian restaurant (make a reservation it is very popular) but closes early and does not serve lunch.

This place was beautiful! The room was spacious and the location was excellent. Everyone was extremely friendly and helpful.

the airconditioning wasn't working properly and they gave me a credit right away.. you learn a lot about how well a hotel is run by how they handle complaints and this one was excellent... would def stay there again

Great location, beautiful hotel with elegant décor, and a very friendly staff. They were kind enough to allow us a late checkout, which we really appreciated. We had a wonderful stay and would definitely book here again. Highly recommend!

Best hotel and staff!! Cared for like I was a family member and will be the first place I check for availability the next time I am staying in Boston.

Honestly, we have stayed at the Eliot Hotel many times and love the staff there and the proximity to places we need to go. Overall, the air-conditioning unit didn’t seem to work well and the room was very damp. I did let staff know about this as we were leaving and they said they would have maintenance fix it. We also had four people in a room with a pullout couch and one bed and when we got there, the pullout couch did not have sheets or blankets on it. Staff was friendly and immediately responded to our room with sheets, etc. Not their best showing. I also really miss the old Bellman. He was very friendly.

Great location for shopping/lunch on Newbury Street and a concert at Fenway. Umi was great too!

All of it! Stay here!

I would not recommend the restaurant attached to the hotel. We had a card in the room for 1/2 price oysters and would not honor it

Beautiful and convenient

The Eliot Hotel has a romantically elegant boutique vibe laced with 100 years of historical significance in our great city of Boston. What better “staycation”hotel to stay at while celebrating our nations 250th anniversary… Amazing on site restaurant(UNI), and even more amazing hotel staff members… we can’t wait to go back💙

Great location. Right off of Newbury. But very odd bathrooms - toilet is literally right next to the door that you could trip over it. Barely any room to maneuver in the bathroom. Very outdated. Amenities not very luxurious for a 4-star hotel. Could use a major update. Physical keys were a nice touch. Had a decent stay, but for the price might look at other more updated properties

The biggest issue was cleanliness. It seemed like the room had only been spot cleaned. We found a contact lens on the bathroom floor and an empty plastic bag behind the bedroom door, which made us question how thoroughly the room had been cleaned before our arrival. The shower was also incredibly small, making it difficult to use comfortably. Finally, the service at the front entrance was disappointing. While I have no problem opening a door myself, a four-star hotel that offers bell service should provide that level of hospitality consistently. Most of the time, the bellmen were on their phones and didn’t acknowledge guests or offer to open the door. On only one or two occasions did we receive the attentive service we expected. The hotel itself has a lot of charm and is in a great location, but the lack of attention to cleanliness and customer service made it difficult to justify the four-star experience we were expecting.

Classic, well-maintained older property. Great location, around the corner from Newberry St and a brief walk to Fenway Park. I appreciated getting an upgrade - the room was comfy. My only complaint was the bathroom was quite small, though well-appointed - not an issue for me as I was traveling solo.

Staff was unable to unlock door to our suite upon arrival and we had to wait in the hallway for 30 minutes before maintenance arrived. Then we were locked out again and were moved to another suite where the chain on door was broke. The property is old (chipped paint-worn furniture) and has small windows and dim lighting. It does not have a small boutique charm. Entire staff is foreign.