Hilton Boston Back Bay

Our stay was short, just one night, so reviewing the amenities doesn't seem fair. However, the front desk personnel were so happy, polite, and competent. The room was spacious and clean. Every employee we crossed paths with polite and helpful. I will definitely return on our next trip to Boston.

Overall a good stay with nice & clean rooms. Bed was extremely comfortable. Only issue was 2 of the 3 elevators were not working so getting an elevator was slow and then when it did arrive it was full, especially when checking out. Ended up walking down 19 floors to check out.

Great experience

There was a check in line of about 30 people. Never had to wait that long before for any hotel.

The hotel was clean and the rooms were nice. The big issue I had was the elevators were terrible. The hotel had 26 floors and they were sold out the weekend we stayed there. One of the three elevators was completely out of service. The two remaining elevators took turns breaking down. I was staying on the 22nd floor and I got stuck on the 6th floor for several minutes with about ten people on the elevator. Once it started moving again the doors opened on the twelfth floor and everyone ran out because we were scared and I ended up walking the final ten flights to our room. We called the front desk to ask what they were going to do and the answer we received was they were really busy right now with check outs. The front desk people were rude throughout the entire stay. Each time I had to take an elevator up or down I would have to wait 10 to 15 minutes for an elevator to arrive and sometimes it was so full when it arrived that I would have to either wait another 10 to 15 minutes or I would have to walk down 22 flights of stairs. It really made our stay there miserable. You could tell everyone else was miserable too. There were many unhappy guests there all weekend.

Na

Shady. Hair in both bathrooms. Room description a scam. Paid extra for the corner room, website said it was 550 square feet. When I arrived, lobby said "Expedia" only sent them info for standard King. They had me pack up at 11 am next night, bring my luggage down to the lobby, and only then would they change the room. They talked me into doing this by saying they would just bring the room keys up, but that was a lie. Then they informed me "all our rooms are the same size, but the corner room is more of a triangle." Checked in to that room and it was only a few feet larger (220 square feet). But it only had two full size beds and no easy chair or table. They charged my card $140 more than the hotels.com reservation. When I asked for a credit, "Oh you better work that out with customer service." Who the heck are you? One elevator was permanently down, so at 11 am it took 30 minutes to get an elevator from the 9th floor with everyone checking out. You can hear every door slam and the neighbors toilets flush from your room.

Hotel was clean, staff was excellent, and restaurant is delicious.

Excellent front desk staff. Rugs could use to be cleaned or replaced - the one in our room look shabby. One of three elevators was out-of-service causing long waits and crowded rides. I would definitely consider the property again if staying in Boston.

A

one of the best hotels i’ve stayed at

Great location clean room

My only complaint was that they forgot to fill the on wall soap and conditioner in the shower, but I didn't really care about that. That and I blew out my ankle trying to make a concert but that's my own god damn fault. The hotel was great😂

Our stay was wonderful. The room was clean and the staff was friendly.

Great hotel. In an absolute ideal location in back bay, next to bars, restaurants and shopping. Hotel is lovely and clean. Would come back in heart beat 😁

Good location, easy walk to Fenway, Prudential Center and Newbury Street.

Some renovations going on but all was good

Had a nice time. Don at the bar was very nice and personable. Great experience

I really appreciate that they were able to accommodate a couple special requests I had. Staff was all very helpful and friendly. Room was very clean, beds comfortable, bathroom renovated and modern. Loved it and look forward to going back!

Room was very clean and great view