citizenM Boston Back Bay

The inside was nice just very annoying that I have to park 3 blocks away and there is no covenant way to unload or baggage also during check in the girls that were working were to busy on their phone to help me very disappointed

For a tiny room it had everything we needed. And the bed and pillows and blackout curtains made it absolutely worth it!

Felt like Europe Breakfast buffet a deal ;Rooftop bar the best!

Staff is not friendly, specially the ones working at the buffet

We requested an accessible room and the room while large, was not acceptable for all ADA guests. When looking at the rooms online the ADA rooms pictured walk in showers which is exactly what my husband needed. Instead we had a tub which is difficult for him to get in and out of. There was also no bath mat for the tub which was extremely slippery. When we asked for a different room we were told the hotel was sold out and there were no other rooms available (which was understandable given that it was a weekend). The bed and pillows were incredibly uncomfortable, rock hard. When I asked for a different pillow they said they would bring one up however it never arrived. The common areas of the hotel were great, nice bar, patio, and food options. Rooms really need to be improved.

Great location. Close to Fenway, Newbury street, parks, and museums. Would definitely stay there again....

Very contemporary millennial style accommodations. No storage, no shelves to put things on. Everything was controlled with an iPad (lights, tv, shades, etc). It lacked basic equipment and functionality.

Had a great stay, rooms are small but very charming and comfortable. Love the huge windows and views. The staff is really friendly and helpful. Great location, with the T right outside the hotel. Perfect for College visits.

Fun and funky hotel right in the middle of everything!

This hotel is in such a great

A nice very modern hotel. As a solo traveler who didn’t spend much time in my room, the smaller room size was perfect.

This property is in an excellent location! Right down easy walking distance to Fenway! Restaurants all around! Rooms are a bit small but it’s Boston but exceptionally clean and very new!! Breakfast included was perfect!

The room size was incredibly small. We were shocked to see that the bed could only be accessed from one side!

Once you walk in, the colors, decor and friendliness of staff! The rooms maximize space - and both my partner and I found enough room to co-exist! Ha! Bar and patio area was perfect for post concert hang, in the mornings perfect for coffee and views!

Great place, great stay

Love this place

Awesome place and great location

The rooms were way to small,,a lot smaller than the add showed

Excellent location, walkable and close to everything. Right off of a major train station. Friendly staff, wonderful ambiance. The bathroom area isn’t my favorite and there tends to be dust in the rooms, but it’s worth the other benefits of staying here.

The hotel is a good location but that also means it's noisy. The rooms are super super tiny- think travel trailer tiny. Actually our travel trailer was bigger than the room at the hotel! For one person it's fine but if you're traveling with a partner there's really no room for you both in the room.