Embassy Suites by Hilton Bowling Green

Bedroom also had a huge HVAC unit grill directly facing the bed (and air couldn’t be adjusted). It was frigid air blowing constantly. Room was clean but not updated. Only perk was Tony’s room service which was exceptional. Would definitely not stay here again; and if forced to, would only choose the top floor.

Perfect stay in every way

The property is beautiful and the amenities are great. BUT, my bedding and sheets were dirty and there were hairs all over from the previous guest as well as dirty tissues next to the night stand. I called the front desk and they sent housekeeping up to change the bedding. I was very disappointed because clean bedding is the most important part of a hotel stay. When I checked out the desk clerk didn’t even ask how the stay was because he didn’t care. The continental breakfast was very good though.

Love the spacious room and the setup of the room The room service wasn’t timely and had to call for towels, etc. however it could have been short staff and the room extremely hot even when 67 thermostat

The best hotel we have ever stayed with our family.

Exceptional

Exceptional

Na

Everything was excellent except for tidying the room they just took dirty towels and left clean ones nothing was replenished the counters were never cleaned after I checked in

Exceptional

Hotel is one of the best in all categories

No

Very good

We did a weekend trip for our 18th Anniversary. When we checked in we asked for a room with a good view. We had booked a king suite and ended up with two queen beds and the view was looking out to the air conditioners. The water was awful it tasted like seaweed. We weren't able to sleep since we heard the air conditioning compressor every time they went off. For being a honors status and paid over 200.00 for 1 night we should have been given some sort courtesy. When we checked and to the lady she didnt care that our stay wasnt what we expected and didn't get a goods night sleep with all the loud noises from the air conditioners/ compressors. I will be reaching out to a manager.

Breakfast was amazing and the check in/check out process was very smooth.

Breakfast was extensive. Lots and lots of carbs. wish there were unsweetened yogurt and chicken sausage for people who are avoiding sugar and pork. It is a beautiful facility and the staff were all super friendly and helpful. Beds are comfortable and sheets are soft. Maid service: they brought towels but did not make the beds or tidy the bathroom. Could have used another blanket besides the one intended for the sofa bed. This isn't really a complaint, just a comment: it is so funny that hotels like this never seem to think of what the view is when you look out the window of your room. In a place like Kentucky - it would have been nice to have - at least on maybe one side of the hotel - a view of the beautiful hills and blue grass we could see in the distance. But instead - it is just more ugly buildings/parking lots. I mean this is not a big city where you don't expect much of a view. It might be something Embassy Suites by Hilton could consider for future locations.

How modern & clean!!!

Great location and Tony’s a plus

The only issue we had was a bad experience with the independent, on-site steakhouse.

The cleanliness Nothing everything was great