Red Roof Inn Bowling Green

Staff were amazing, very helpful and understanding!! Pet friendly was a great bonus! Plenty of space for parking, even handicap spaces! I’ll definitely be coming back 10/10

No ice machine

Ice machine didn't work

Super clean Only thing I didn’t like about the property was it was an older property, but it was well maintained

Good

Disappointing

Cleaning

Location Cleaning

The service nd how it wasn’t cleaned at all

Good area just bad service The service nd how it wasn’t cleaned at all

Location and price Mattress was worn out. Had a big dip in the middle. Shower head was broken. Air conditioner didn't have the cover on it.

I rarely give low ratings, HOWEVER……. Our room was not very clean, the property was not maintained, the office guy was rude, not helpful at all, and the worst part was the late night noise. Every room except ours on our side of the building, both upstairs and down, was apparently occupied by workers. They were congregated outside the room next to us, drinking and carrying on. (Our room was in the center of the building.) I called the office at 11:30pm and was told that he would go talk to them, but the noise continued for another hour. The next morning there were several boxes of empty beer bottles sitting outside the door of the room beside us. What’s worse… when checking out, the office manager refused to make things right. Plus… he charged me for two nights when I was only there one and refused to refund the second night. This place is disgusting with little to no customer service rude staff and definitely WAY OVER PRICED!! They made it very obvious that they do not care about their customers!! Stay away at all costs!!

Exceptional

Superb

They tried too charge $75 for nothing when I asked for a smoking room it had to be one because it had terrible smoke odor when I walked in so I smoked my cigarette

I reserved and paid for my non refundable room through Expedia with the assurance of NO additional fees When I arrive the rudest man informed me I would need to produce a credit card for an additional charge of $50 that I would get refunded upon departure . I questions the attendant , I relayed that I was assured no charges would be required . He provided vague and inconsistent or reasonable answers . Quite frankly that is why I use expedia , to avoid providing my information to potential questionable establishments or their employees . I was told if no damages were done I would receive my $50 at my checkout . This was the only information I was provided . Something that had NEVER been required of me at a respectable hotel and I have stayed all over the world . I was not provided where to find the WiFi code , not location of ice machine or even stairs and my “ room “ was located upstairs .. I had to search for a set of stairs which were not near my room , there was no elevator .. if there was one I could not locate it not was I told . I was not told if when or where breakfast / food was available ( included or for purchase ) . I checked in after 9pm and the room smelled unpleasant , it was as thought they sprayed disinfectant in the air in leu of cleaning the room. The microwave had NOT been cleaned and the bed was as hard as the floor . I have stayed at Hilton, clarion, Marriott ,Holiday Inn, and Drury inns that didn’t cost me what this “ bad dream “ cost

Superb

Exceptional

Bed bugs

Good