Sonesta ES Suites Nashville Brentwood

The pool was broken even though it should have been fixed. The pancake machine was broken. They had no bbq equipment and was told by the staff to go buy at the dollar store. I have stayed a Sonesta last year and came back this year because it was a good experience. This stay was terrible and our last at this chain.

clean room, close to nashville, and good breakfast

The pool was down for repair. The breakfast was great. The staff was friendly except for somebody that was working second shift. I could not find out if my reservation was still there or not and was a little worried until I got there. The second shift person was not very helpful.

Very nice area and friendly staff

This hotel needs a facelift. Carpet is filthy. If you book this, bring a pair of slippers or just wears your shoes the whole time. I went to use the grill and there was zero propane left in both tanks. The check in guy in the morning was awesome but the evening guy didn’t seem to care for his job. If you want more towels, wash rags, etc, you have to bring your dirty ones to the office to get new ones. Breakfast was mediocre. I’ve had better but I’ve had worse too. The lady helping with breakfast was super nice. There is a nice trail behind the facility to walk. The kitchen was nice but nothing but silverware so if you want to cook, use a fork. It’s nice to have 2 bathrooms for getting ready as well as separate bedrooms. Tv has about 10 channels but not that big of a deal. If you want to visit Nashville like I did, it’s a good location but you get what you paid for. It’s a one and done for me.

Breakfast was solid The A/Cs were hot, there was mold on the ceilings, the door didn’t fully close

After driving 9 hours 1 hour before check in I get a call and they have over booked…. But the gentleman on the phone claimed they have been over booked for a couple weeks…. Not to sure why they would wait until an hour before check in to make these phone calls.. Nothing

The room was fine. Breakfast was gross. The pool was dug up.

The property looked NOTHING like it did from pictures on the Expedia site. Weird thing…there is a light in the toilet part of the bathroom but not in the area with the sink and vanity. Kinda hard to get good lighting for any attempt at putting on makeup. Shower kinda wonky to switch from bath to shower. On the plus side, breakfast was good (though pancake machine was out of order both days), coffee was good, room was clean (but VERY outdated) and any staff members we encountered were friendly. Won’t be on our list for a future stay in Nashville.

Clean, Quiet and comfortable with very friendly team members.

Great staff! The pool was closed that was the only bad part

Staff was great , but the cleanliness of the room was not so good ! There was mold in the bathroom and vents were covered in dust hanging down right where I was sleeping !

Pros Two room suites offered privacy Breakfast offerings were hot and well supplied Check in and out was quick and easy Pets allowed (I didn’t have one but saw many) Full kitchen Cons Photos on listing do not look like current state of property Room was never serviced by housekeeping during 3 night stay(no clean towels, trash collection, or room refresh) Fire alarm repeatedly went off if someone was taking a hot shower (front desk called and knew it was the likely culprit) Property is showing wear and tear. When asked for clean towels, I was told to come pick them up myself despite when I got to the front desk there were 3 employees loudly arguing and not working. Dresser drawers (in both bedrooms) did not stay closed because the foundation had shifted so much Living room sofa was overdue for replacement due to overuse. Electrical Plugs didn’t all work

There was an awful animal smell upon entering the room. I am recommending trees to be cut away from the building. The trees are blocking the numerical unit on the building. I am also recommending spider webs to clean off the stairwell outside and around the outer window panel. None of 5/6 outside landscape lights worked.

Overall it was very nice. Very clean I was very disappointed that some of the amenities that I paid for were not available. The pool was broke, and I couldn't use the firepit or grill. And even the pancake maker was. Broken. And yet they made sure to take the extra 100.00 for my small 8lb Yorkie.

Front desk was no

Perfect for my work trip!

is a very old establishment the room had humidity and mold all over for the price should be in better conditions.

Very good breakfast. Easy parking. Could use better lighting in stairwell up to room and room entrance.

Horrible roaches no clean lining couldn't get clean towels didn't clean the room said they could only do it if u stay longer than 7day .told us stop complaining or we could find somewhere else to stay .