Embassy Suites by Hilton St. Louis Airport

staff and breakfast were great

Property needs remodeling

The staff was excellent and perfect. The hotel rooms are in serious need of renovations.

Great breakfast and friendly staff.

Nice experience

ROOM. SERVICE, FOOD.

The customer service was amazing The rain leaking in my room

Miscommunication i was sent to a dirty room and had to wait there until they figured out what they could do because they were sold out

Not happy with both parties

The bathroom toilet seat was loose and they didn't send anyone to fix it. I left my yetti cup at the front desk when i checked in and when i went back to retrieve it, the managers said they saw it and put it up but no one could find it

Nets no pool

Staff is really kind & helpful. But the building is older needs a few touches and the blankets that are made out of fleece, were stiff as heck! Lol ahahaha. I was not happy the pool wasn’t working so I was sent to a different hotel to use their pool and we did but the staff in the other hotel were mean.

The hotel breakfast, well, to my surprise a very good assortment of options and grill for omelets. Sad that folks dont tip the grill master after collecting their eggs. The French toasts do not last long at the station, they were really good. The business room did not work for me and I did not feel comfortable sending a document for print over the internet. The printer hummed but it did not connect to the servers. I followed instructions, load the document via the online service, but the printer could not connect. It was resolved by going to the front desk and Mrs Ramona printed it for me. The pool and gym are were great as well, but know that there are more kids to the pool than adults to the gym. Workout more, after all the breakfast and happy hour may call for burning those extra calories. Overall, a very pleasant stay, especially on plush pillows and a comfy bed.

Normally I Love staying at the Suites, but this time not really happy; only one elevator worked, our room was not as nice as previous stay or clean. Will think twice before booking again. But still on my list of hotels..

Our room was in terrible shape, stains on carpet and furniture. We had no pillows for the pull out sofa and when we called the front desk, they let us know they were out of pillows. There was also a bunch of riffraff at the hotel.

Clean rooms just small. Good breakfast

Comfortable rooms,nice an large,this hotel needs to be a bit cleaner,also maid service was poor. Breakfast was good,staff kind.. Comfortable hotel over all.

Was there for a celebration and came to check in and could not check in. Room was not ready until 6:08 pm . Seriously never again. The hot food I brought, was ice cold for my family Had my room ready Accommodate my room stay and not with points . A night voucher for a free night

Clean room breakfast was excellent and staff was very helpful.

The breakfast bar was great and a nice selection of food. The bust person did an excellent job in cleaning the tables quickly leaving the sitting areas nice and clean.