Embassy Suites Buffalo

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Wonderful experience

Great place to stay. Excellent location if you’re in town for a game. Staff were so helpful.

Large room. Love seat transformed into comfortable bed. Having to pay for parking

The power from the shower was very weak

Superb

I had a wonderful 10-night stay at the Hyatt Regency Buffalo. A huge thank you to the amazing staff, especially the reception team, who were incredibly accommodating and did an excellent job managing my early check-in request when I arrived. The Queen Room was clean, comfortable, and well-maintained throughout my entire trip. The service was consistent and professional from check-in to check-out. I would definitely stay here again. Nothing major to report. The stay went smoothly and met all of my expectations for a comfortable, long-term visit.

Clean. Friendly staff. Big rooms

The room itself was great, awesome views, great layout and comfortable beds. Breakfast was great, valet was relatively efficient most of the time, and not all but most front desk staff were friendly. Location is amazing and honestly despite the issues listed below we would stay again. There were some maintenance issues - some examples include part of curtain held up using a clothes hanger, paint peeled off bathroom door, bathtub plug broken so had to be removed to allow water to drain, plate in microwave was not the correct plate so it didn't rotate. There were also some small touches missing that I would have expected from such a nice hotel. No pen/paper in room, no laundry slips in the room (there was a laundry bag and a the service was as described but had to ask front desk for a laundry slip & pen). We stayed for 4 nights and our room was not serviced once during our stay. We had to ask for additional towels so we weren't using wet ones. When our other guests were arriving (they stayed night 2 & 3 but not 1 & 2) we asked the front desk for sofa bed to be made up, and that was done without issues. However when they left we asked for it to be folded/put away and we were somewhat rudely told "They don't do that, you can do it yourself".

The breakfast was great and always fresh. The omlet station was awesome and the cook making them was the best. Room was always clean and the area was great. everything was good nothing I didnt like.

everything was good nothing I didnt like.

This is one of most clean hotel I have seen. Also the location is downtown with good views. The Staff was amazing.

The front desk staff was very helpful. I'd lost my phone and came in rattled. They were helpful and supportive. The downtown location is good. Restaurants and shops within walking distance. The hotel breakfast is better than most. Have an omelet!

Exceptional

Spacious rooms.

Limited parking

Clean room. Lack of staff .

Love the breakfast, and the room was clean. The pool is cold, called the desk and said they will send maintenance tomorrow. The fitness gym lacks equipments.

Very good

All facilities its good and relaxing.