Curtiss Hotel, an Ascend Collection Hotel

What a gorgeous hotel. It had old decor but digital functions. Would definitely go there again. The convenient location was a plus !

The room was very nice, it was clean, the shower was amazing. Didn't expect it to be so luxurious. 10 out of 10. I have no complaints.

Just beautiful! Breakfast included was a nice perk.

I can’t even believe I found this place, I did not book a hotel stay and I found this at the last minute. The most was so generous that she stated till 10 PM to let me in and give me a quick tour. The rooms were phenomenal and so were the amenities, if I could give it six stars I would. Will definitely stay here again

10/10

Exceptional

Exceptional

Hot spring was amazing. Definitely would recommend highly

Exceptional

Breakfast was just enough. Rooftop lounge was a great option to have.

My only criticism is the breakfast, it’s the same as what you’d get at a typical 3 or 4 star US chain hotel, expecting more from a 5 star establishment.

The room was very clean and the restroom was incredible. Everything in the hotel was well maintained. We were disappointed that we did not take advantage of the rotating and rooftop bars. Would definitely stay again!

Self closing curtains didn’t work not a good view from 2 nd floor and thin walls we can hear down the street club party

There were no amenities. I brought my own

Great!

Anyhow, I don’t want the negatives to overshadow the positives. We enjoyed the room. The bed was comfortable and so was the pull out couch. The room was a nice size and had good amenities. The onsite massages were extra, of course, but were awesome! Finally, the staff was very responsive to our requests. For example, they quickly brought extra blankets, ice, and a microwave.

Wonderful overnight stay. The only reason for the 4 stars is because the room I was in the prior bit was better. Room 311 was still very clean but the noticeable differences included: a knob missing from the nightstand, curtains not fully closing; light from the street peeked in ( if that bothers you as I like a totally black room), television was affixed to the left so watching television was awkward. Previously I had stayed in room 609 and that was the creme de la creme! Again, these small things I have pointed out is really a comparison of the two rooms. It is about 30 minutes from the airport, breakfast has a nice variety of small bites included in your stay, staff very professional and helpful, quiet area with nice restaurants in the immediate vicinity. Overall I would book this hotel EVERY SINGLE TIME I visit my daughter who just moved into college out there!

Great stay. Cool renovation. Very clean. Fancy if not confusing shower. Restaurant was great. Breakfast not so much.

I was very disappointed with how the front desk initially handled an unexpected payment issue during check-in. I traveled from California to New York specifically to take the Bar Exam and had booked a four-night stay. My credit card had more than sufficient available credit—the credit line was far above the approximately $3,000 hotel authorization and had previously been used for much larger payments, including tuition. However, after my primary residence changed from New York to California, Bank of America apparently reduced my daily transaction limit to below $3,000 for security reasons without notifying me. I only discovered this when the hotel authorization was declined. It was already after 7 p.m., and I spent about 30 minutes trying unsuccessfully to reach Bank of America. I explained the situation to the front desk and proposed several alternatives, including paying in cash or being allowed to check in that night and resolving the card limit with BOA the next morning. I was not asking the hotel to waive payment, only for a reasonable temporary solution. However, every option I proposed was rejected, and I did not feel the staff member made a meaningful effort to explore alternatives or escalate the issue. I was already under considerable stress preparing for the Bar Exam, and this situation kept me at the front desk for approximately two hours, taking away valuable preparation and rest time. Eventually, a more senior staff member stepped in. Unfortunately, I do not remember his name, but he was extremely kind and helpful. He listened to my situation, contacted a manager, obtained additional authorization, and allowed me to check in and rest that evening while the banking issue could be addressed afterward. I was very grateful for his assistance. His help also demonstrated that a reasonable solution had been available. Had the original staff member shown the same willingness to help or escalated the matter earlier, much of the 2 hour delay and unnecesary

I traveled from California to New York specifically to take the Bar Exam and had booked a four-night stay. My credit card had more than sufficient available credit—the credit line was far above the approximately $3,000 hotel authorization and had previously been used for much larger payments, including tuition. However, after my primary residence changed from New York to California, Bank of America apparently reduced my daily transaction limit to below $3,000 for security reasons without notifying me. I only discovered this when the hotel authorization was declined. It was already after 7 p.m., and I spent about 30 minutes trying unsuccessfully to reach Bank of America. I explained the situation to the front desk and proposed several alternatives, including paying in cash or being allowed to check in that night and resolving the card limit with BOA the next morning. I was not asking the hotel to waive payment, only for a reasonable temporary solution. However, every option I proposed was rejected, and I did not feel the staff member made a meaningful effort to explore alternatives or escalate the issue. I was already under considerable stress preparing for the Bar Exam, and this situation kept me at the front desk for approximately two hours, taking away valuable preparation and rest time. Eventually, a more senior staff member stepped in. Unfortunately, I do not remember his name, but he was extremely kind and helpful. He listened to my situation, contacted a manager, obtained additional authorization, and allowed me to check in and rest that evening while the banking issue could be addressed afterward. I was very grateful for his assistance. His help also demonstrated that a reasonable solution had been available. Had the original staff member shown the same willingness to help or escalated the matter earlier, much of the 2 hour delay and unnecesary