The Westin Buffalo

Extremely accommodating and pleasant staff.

Amazing hotel. Everything was super clean and nice.

Exceptional experience.

Was good stay

Room was spotless and gorgeous. Staff was very courteous and friendly and informative. Would definitely stay again and recommend.

Very welcoming

The start was amazing, room was clean and modern, and the room service breakfast was great. This is our new preferred hotel in downtown Buffalo.

Immaculate hotel. All around good service.

Very nice staff! The most comfortable bed! Omg. Nice room! Very comfy stay! n/a

Clean and updated rooms. We didn't want to leave! Everything was excellent

👍

Staff and room

Our go-to in Buffalo ,,

We did not get the room we were promised. They gave us entry level room-small, no view. Complained to desk we paid for premium room, but staff would not correct or discount the price, since we overpaid. We will never stay there again

Location and facilities are unmatched. Modern and spacious facilities.

Very clean, nice staff, and great room

We had a wonderful stay at The Westin Buffalo. The hotel is stylish and modern, with a warm and welcoming atmosphere. Complimentary tea in the lobby was a lovely touch, and the fitness center is excellent — spacious, clean, and well-equipped. Overall, it’s a perfect place to relax after exploring the city. Highly recommended for both families and couples.

Large, comfortable rooms with big screen TVs. Great bathroom with a large walk-in shower and even real soap bars. A novelty these days. AC worked great. In all, a lovely stay with no downside.

Hhj

I called and made sure there would be late night food options as I was on an 1100 mile trip with 2 dogs. Requested 2 turkey sand at 11:30 pm uoon arrival. Was told it would take 1.5 hours but still I agreed. Called 45 min later to tell me they ran out of food- i called back and asked if they had anything- i ordered what they said they had available abd even flatbread and fries arrived an hour later. It was inedible, really. No apology, no discount - the staff there varies greatly in customer service. I have stayed there 8 times a year for 10 years on my way to Vermont. This hotel can cost $615 nightly when busy. I can get better customer service at a much cheaper place. Bye bye Marriott. How hard would it have been to refund $58. Never asked for one in the oast- geez