Hotel at the Lafayette Trademark Collection by Wyndham

The stay at this hotel was not anything that we expected. The door into the hotel room was very difficult to open and close. We had to slam the door shut in order to lock it.The light above the vanity in the bathroom was out. The toilet leaked on the floor, which contributed to the musty smell in the room. There was mold in the coffee maker. The room safe was not bolted down and did not work. There were flies in the room. The sliding bathroom door was off its track, which my husband fixed on his own. There was not ample shampoo, body wash or conditioner supplies. We used bar soap from the vanity to shower. We spoke with the front desk staff and told them of the issues and none were addressed during our three day stay. We would never recommend this boutique hotel. The hotel staff did acknowledge our issues and refund our first night’s stay.

Old- moldy smelling - staff nice enough but not very helpful

The hotel is unique and an easy walk to the harbor. It is clean. The check in was terrible. Extremely unfriendly attendant at the counter. Gave us the wrong address for parking. Charges for a bottle of water.

I know this is a “historical” building but it is in much need of refurbishment. Very disappointed fir $350

No

Beautiful historical property. Clean rooms. Quiet hotel. Helpful staff

But otherwise, I have no words to express how bad I felt: dark, empty lobbies; not a single person walking the hallways; no one at the reception desk—just one person inside on the phone. Regarding cleanliness, I can say the room was very clean; however, I felt that people in other rooms were slamming their doors shut—the resulting echo was so loud it actually scared me.

There was luge music downstairs that we were unaware of and it kept us up quite late with a young child

Rooms were nice. They only have rooms available on the 2nd for. The rooms above are residential.

I have mixed feelings about my stay here. The hotel was built in the early 1900s, and the building itself features beautiful historic architecture. However, it is an older structure undergoing renovations, which comes with some downsides. When you first enter the lobby, it feels quite gloomy and dark. There was also a noticeable pronounced musty smell every time I walked into my hotel room. Thermostat was confusing. No one was there to explain. Shower controls need repaired or replaced. Hard to shut off shower valve completely. The biggest area for improvement is the service and staffing. There was only one person at the front desk the entire time, leaving it completely empty when they went on break. The staff was not forthcoming with information, and there was no one available to help with bags. The employees definitely need more customer support training. Housekeeping was also minimal. While the room was clean when I arrived, daily service consisted only of emptying the trash. The room was large, had a fireplace which we did not use, area for sitting, mini fridge and microwave. They did not make the bed or replenish used items, such as coffee. On the positive side, it is a very quiet hotel. If you are looking for nightlife, this is not the place to stay, but it works if you want peace and quiet. Overall, the historic charm is weighed down by a major lack of service. Conveniently located.

Was sent to our first room with no air conditioning. Called down and sent us to another room. Second room we could not get the fireplace to light, called down again and front desk told us don't know guess it doesn't work, its really just for show. My husband said, we know but wife loves to watch at night. The front door were never locked when we came in at night. The breakfast place is open, just keep on going past the bar to the back and you will find people. At no point during our stay was the front desk people friendly or helpful. Probably wouldn't stay here again.

Hotel is historic and the rooms are pretty nice, but they are rather dark, and the lobby is dimly lit with ugly blue lighting. The gym was a disaster, with half the equiment broken or run down and weights all over the place.

Great location. Park at the garage first - then get your parking pass/voucher. Much easier.

Exceptional

The hotel was very nice overall. The building is beautiful and everything was clean. Our room was spacious and even had a nice small adjoining living room, which was a great bonus. The location was also very convenient. Overall, I highly recommend this hotel.

Very unique and beautiful building! Good location for sightseeing! Could have paid more attention to detail regarding cleanliness. Overall, great stay!

Staff work with me well with upgrades Club next door and the junior suite

The hotel is under staffed - when went for check-out in the morning there was no one manning the desk eventually after 15 minutes had to leave card on counter and go and the coffee shop that was anchor for the hotel has closed

handle broken off of the bathroom door shelf missing from the bathroom, just brackets left on the wall mold in shower dirt on the floor ceiling HVAC very dirty

This hotel is simply worn out and needs a refresh. You have to park down the street in a garage. The area has a very sketchy feel. Felt like a ghost town in the lobby. Basically has a cheap motel feel.