Chicago Marriott Southwest at Burr Ridge

The hotel was nice and clean and the staff was very nice. Great location..not to far from restaurant, stores or Hwy. However the room air conditioner was not working properly. I had it set for 68 degrees (Mind you it was 89+ multiple days while there) and the room never got below 73 which still felt warm. Maintenance was called but didn't really fix the issue. It only drop 1 degree. I traveled with family and 1 other family member had the same issue with their room, but had fans they brought from home so it wasn't a really big deal for them. Overall I would recommend the hotel but will suggest a room switch if the ac isn't working. I didn't request a different room because I was only there for 2 nights.

Lovely stay!

Staff is very helpful. Breakfast is pretty much basic.

Close to a shopping and restaurant area , loved it .

The housekeeping skipped our room one day. When checking in, I requested a roll-away bed for my daughter but they refused to bring one citing “it’s a fire hazard”. Once in the room, there was space for a bed that wouldn’t have been a hazard.

.

they are absolutely amazing, caring, and super helpful. I had an extremely stressful arrival to Chicago, but the entire team went out of their way to check in on me every time I was coming or going. They are so personable and compassionate, and they turned a rough start into a wonderful stay. Highly recommend and I extend my appreciation With much gratitude to all the lovely staff Thank you!! 😊

Fantastic breakfast and service Main pool wasn’t heated

The front desk employee checking us in was extremely rude and cold. Didn’t explain anything. Room was disgustingly dirty- bathroom floor had hairs and dirty footsteps. Room smelled like mold. Absolutely no phone service and wifi was non existent. Elevators wouldn’t work properly. When we checked out earlier than what we paid for, no one asked why, if there’s anything they can do or anything. And anytime I said anything, they said we can’t do anything, you booked through a 3rd party

Loved the location and beauty of the location.

Stayed for one night. Frontdesk staff were friendly and welcoming. Room was pleasantly decorated and the beds were comfy.

This was an amazing location, walking distance to eatery and shopping. I enjoy my stay. The room was cleaned. The staff were awesome very helpful and understanding. Overall, very pleasant. I will visit again.

Very clean

It was a very nice place

great experience

No issues

Good clean hotel, friendly staff, coffee shop and restaurant on site. Surprise parking charge which is annoying. I wouldn’t have minded if I was told before booking. Transparency goes a long way

Our room was outdated and kinda musty smelling like they did a cheap partial update. Way overpriced for what you get. I did love going to the Kohler spa across the street though!!