Hotel Solea, Autograph Collection

Everything

You get direct access to LEGOLAND and to the other two hotel properties amenities! There is a golf cart shuttle that will drop you off at the different properties and it runs all day.

It was amazing time lived it

It looked like a nice hotel with nice decorations. However, the service didn't match the looks. First off, they couldn't find the reservation. Then, the package was ering (parking instead of free breakfast). They said sometimes Expedia reservations don't get transferred correctly. I had paid extra for a "balcony" room, but was assigned a ground floor room with what they called s patio which was a very small slab of concrete hardly fitting two chairs and a small table and when I asked for a higher floor room, they said they don't have any available. The breakfast bouchers were a constant point of stress, because each server/manager interpreted them differently and for one day, I had to pay for part of the check. Issues with dinner at their restaurant as well which caused a lot of stress. All in all, not a very pleasant stay.

When we checked in our room it wasn't ready, and had to wait close to an hour. Self-parking is inadequate for the number of guest staying at the hotel, we were constantly looking for an open space to park, sometimes at a distance from our room. The Italian Restaurant in the hotel was horrible, and wasn't close to being authentic Italian cuisine. Food was extremely salty. The hotel was very disappointing in so many ways, we will never return to this property.

Made reservations the month before my stay. I noticed that they had a late check-in time which was 4 PM. At the day of the arrival. After traveling all day we got there right at 4 PM, which is their check-in time. They told us that our room was not ready and we had to wait. An hour later I had to go back to the front desk. They kept telling me that it was not ready yet. After yelling the front desk numerous of times they told us that our room was finally ready for us, and that was two hours later. So even with a very late check in time, they still didn’t have a room ready until 6 PM. Completely unacceptable. I’ve been to one star hotels in addition to two stars three stars four stars and five stars in my life. I do not remember just one time that a hotel ever told me that my room was not ready around check-in time whether had previous reservations or not. Managers never came out to talk to us. Very unprofessional.. I would not go back nor would I recommend for anybody to go stay there.

Delightful!

First for the ridiculous price, room shower had hardly any water pressure. The gym at the hotel had old machines, it was small, the layout made for little room for additional types of floor workouts, the weights had only one set of lower lbs and they were old, they had no mats or bands or any other tools regular gyms have and this is supposed to be a nice hotel! There was trash all over the hotel overflowed from trash cans, the pool had trash overflowing, and the staff was very rude to me when it came to my kids being able to use the kids club activities. The ladies controlling it were rude and snotty! The front desk was rude and snotty about things that à paying guest should have automatically! I will never stay here ever again! Too expensive for what it advertises it is, more like a nice motel! Cheap and it should be considered a 3 star hotel! I would give it 2 stars for performance! Try the Westin! Or go somewhere else!

I enjoyed my stay and will be looking forward to staying here again.

Getting our car parked by the valet was incredibly hard as they generally were not there. The Westin shares staff and would leave the soleo unattended. Our car was left unlocked. The housekeeping was fine but forgot to restock coffee and drinks. Not enough towels. Almost no amenities beyond shampoo, conditioner, body wash. The bill as the end did not include a total. When I asked they said they don’t do that? Honestly, the property was aesthetically very nice and extremely family friendly. But I’d never stay again. I’ve never felt so forgotten or frustrated staying anywhere. FYI the gym at Weston shares with Solea so that was one nice thing to visit both gyms.

Our stay was absolutely great, from the staff, service, food, kids clubs activities, pool and drinks! The beds and pillows very comfortable! Also great view! Cant wait to stay there again!

The establishment exudes an inviting ambiance, with both interior and exterior elements exuding a sense of modernity and aesthetic appeal. The room and bathroom are generously sized, providing ample space for comfort and relaxation.

Slow check-in, excerise room is minimal

The room was clean and nice, but not as pictured. The sofa was actually a small ottoman, so it didn’t sleep 3 as represented. They did send up a complimentary cot, but that clutters the room and isn’t the same. The front desk was kind and helpful, and the pool was great. The dining staff, however, was terrible. The barista didn’t know how to make an americano, took 10 minutes to fill a black coffee, and only had whole milk. We ate dinner in the restaurant, and I’m a vegan, so I asked the server for a recommendation. He suggested a pasta, to which I asked if they were made with egg or prepped with butter. “Yeah, they’re made with egg and the cooks start each dish with butter. Is that not ok?” I asked him to just ask the chef for a recommendation, as it seemed he wasn’t familiar with the menu or what a vegan is. He came back with notes from the chef, recommending the steak with no butter or the branzino with no cheese. (!!!) I explained again that vegans don’t eat meat, fish, egg, or dairy. In SoCal, every hotel and restaurant has SOME option for a vegan dish, and this bewildered response was disappointing. We were on vacation with friends, so I ended up ordering takeout and eating it at the table while the other 7 people in our party ate the restaurant’s food. (I also got my DoorDash quicker than they got their meals.)

Beautiful rooms and property. Great location. The complimentary shuttle service was really helpful, taking us to anywhere within 5 miles which made it really easy to get to the beach and town.

Really pretty

N

The only negative thing was the room wasn't ready at check-in time. We had to wait 2 hours.

Definitely recommend. The only down fall was the view of the parking lot from our balcony. Besides that everything else was great.

Staff was amazing. Hotel rooms were nice and cleaned. Beds were more on the not so comfy side (too worn out). Restaurant on site TERRIBLE! My husband and 3kids walked in for dinner. They said wait was 10-15 min. Ok fine, we waited, about 1 hour & there were only 2-3 tables with customers ( inside) plus more in outside patio bar. My point is we waited for a while past 9pm & they couldn’t sit us down. We walked out dissatisfied! Terrible customer service!!! We ended up ordering room service because it was too late to head out somewhere.